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Manage Your Check-In Kiosks

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Vagaro Support
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A kiosk is a tablet at your business running the Check-In App. The first time you run the Check-In App on a tablet, you are prompted to enter a name for that kiosk to label and identify it in the Check-In Log report. This report tracks when and at which kiosk your customers checked in at. Although kiosks cannot be added on the app's Settings screen, you can still rename or remove them from the Kiosk Management section on any device in the Check-In app, the Vagaro Pro app, or on the web.

kiosk_management.png

Prerequisites: This feature is available on tablets only. A separate Vagaro Check-in app is required. All customers must have a customer profile with your business and a Vagaro account.

What's in This Article?

Add a Kiosk

Kiosks are added only when the Check-In app is opened for the first time on a new device. You are prompted to enter a name for it, which is used only to identify the kiosk in the Check-In Log report. The app will prompt you again to add a name if it is removed from the list of kiosks on the Settings screen.

Check-In App

To enter a name for a kiosk:

  1. On the tablet, open the Check-In app and log in.

  2. Enter the kiosk name, then select Save. The Check-In app's home screen is displayed.

    enter_kiosk_name_2x.png

  3. If the Check-In app hasn't been configured yet, select the Settings gear icon, log in, then choose your settings.

Rename a Kiosk

Kiosks can be renamed in the Settings screen on the web, Vagaro Pro, and the Check-In app.

Vagaro Pro App or Web Version

To rename a new kiosk:

  1. Go to Check-In App.

    • On a Phone: Go to More → Settings → Premium Features → Check-In App.

    • On the Web, Tablet, Pay Desk, or PayPro: Settings → Premium Features → Check-In App.

  2. Scroll down to the Kiosk Management section.

  3. In the row of the kiosk to rename, select its Action kebab menu, then select Rename.

  4. Enter a new name for the kiosk, then select Save.

    kiosk_rename-web.png

  5. If one of your kiosks already uses the name you just entered, choose one of the following options:

    replace_kiosk_2x.png

    • Cancel: Go back to the previous screen to enter a different name for the kiosk.

    • Replace Kiosk: Rename the kiosk with the same name, which will log out the other kiosk and require a new name the next time an employee logs into it.

Check-In App

To enter a name for a new kiosk:

  1. In the Check-In App: Select the Settings gear_8_clear.png icon, then log in if prompted.

  2. In the menu, select Edit Check-In Kiosk Name.

  3. Enter a new name for the kiosk, then select Save.

    enter_kiosk_name_2x.png

  4. If one of your kiosks already uses the name you just entered, choose one of the following options:

    replace_kiosk_2x.png

    • Cancel: Go back to the previous screen to enter a different name for the kiosk.

    • Replace Kiosk: Rename the kiosk with the same name, which will log out the other kiosk and require a new name the next time an employee logs into it.

Delete a Kiosk

Deleting a kiosk will disable the Check-In app on that kiosk. An employee will have to log in and name the kiosk for the app to be used again.

Note

Deleting all kiosks does not deactivate your Check-In app subscription.

Vagaro Pro App or Web Version

To remove a kiosk:

  1. Go to Check-In App.

    • On a Phone: Go to More → Settings → Premium Features → Check-In App.

    • On the Web, Tablet, Pay Desk, or PayPro: Settings → Premium Features → Check-In App.

  2. Scroll down to the Kiosk Management section.

  3. In the row of the kiosk to rename, select its Action kebab menu, then select Delete.

  4. In the popup, select Delete Kiosk to confirm.

    kiosk_delete-web.png

Check-In App

To remove a kiosk:

  1. In the Check-In App: Select the Settings gear_8_clear.png icon, then log in if prompted.

  2. In the menu, select Settings.

  3. Scroll down to the Kiosk Management section.

  4. In the row of the kiosk to rename, select its Action kebab menu, then select Delete.

  5. In the popup, select Delete Kiosk to confirm.

    kiosk_delete-web.png

Always Display the Check-In App on a Kiosk

When you allow the Check-In app to always be displayed, you can prevent customers from using the tablet's buttons, other other apps, and disable gestures.

Note

Some screens and settings may vary depending on your wireless or Internet provider, device software version, and device model; refer to their documentation or contact their support team if you need further assistance.

On an iPad Tablet

On iPad tablets, use Guided Access to allow only the Check-In App to be used. For additional information about this feature, refer to Apple's support article.

Enable Guided Access

When you set up Guided Access, you should also enter a passcode, or enable Face ID or Touch ID to prevent customers and unauthorized users from ending a session.

To turn on Guided Access:

  1. Go to Settings → Accessibility, or search for the Guided Access setting, then toggle on the Guided Access switch.

    guided_access.png

  2. Select Passcode Settings, then Set Guided Access Passcode.

  3. Enter a passcode and then confirm it. You can also choose Face ID or Touch ID to end a Guided Access session.

Start Guided Access

To start a Guided Access session to show only the Check-In app at a kiosk:

  1. Open the Check-In app.

  2. Depending on your iPad device:

    • 9th Generation or older: Triple-press the Home button.

    • 10th Generation or newer: Triple-press the Top (power) button.

  3. Select Guided Access.

  4. Select your options:

    • Prevent parts of the Check-In app screen from responding when selected, such as the Settings gear icon, by circling those areas with your finger. You can also move and resize those areas once you've drawn them, or remove them by selecting the X.

    • Toggle off the Sleep/Wake Button, Volume Buttons, Motion, and Time Limit switches.

      guided_access_options.png

  5. Select Start at the top of the screen.

End Guided Access

All Check-In app settings and the Check-In Log report can also be accessed in the Vagaro Pro app and on the web, so if the tablet is only used for the Check-In app, you don't need to end Guided Access except to power off the tablet.

To end a Guided Access session (for example, at the end of a work day):

  1. Triple-press the Home button.

    • 9th Generation or older: Triple-press the Home button.

    • 10th Generation or newer: Triple-press the Top (power) button.

  2. Enter your Guided Access passcode.

  3. Select End.

On an Android Tablet

Android tablets use "app pinning" to restrict the device to only the Check-In app.

The following information is applicable to Android tablets running Android 11 and up. For instructions on older Android versions and more information about this feature, refer to Google's support article.

Enable App Pinning

To enable app pinning:

  1. Go to the tablet's Settings screen.

  2. Select Security & Privacy → More Security Settings, or search for the Pin app setting.

  3. Select Pin app.

  4. In the Pin app screen, toggle on the On and Ask for PIN before unpinning switches.

    Caution

    Make sure you know the tablet's PIN before enabling this switch.

  5. Press the Back button or close the screen.

  6. Optionally, disable gestures so customers can't swipe up on the screen to unpin the app:

    1. In the Settings screen, go to Advanced Features → Motions and gestures.

    2. Toggle off the gestures you don't want customers to perform.

    3. Press the Back button or close the screen.

Pin the Check-In App

To pin the Check-In app:

  1. Open the Check-In app.

  2. Press the Recents button.

  3. Select the Check-In app's icon above the app.

    vcheckin.jpg

  4. Select Pin this app.

Unpin the Check-In App

All Check-In app settings and the Check-In Log report can also be accessed in the Vagaro Pro app and on the web, so if the tablet is used only for the Check-In app, you don't need to unpin it.

Unpinning the Check-In app depends on, how the navigation buttons are displayed on your tablet:

  • 2-button navigation: Select and hold the Back and Home buttons.

  • 3-button navigation: Select and hold the Back and Recents buttons.

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