When you modify a membership in the Memberships screen, the changes may potentially affect all of your customers who are currently active members of that membership. You'll be able to update, add, remove membership benefits, pause and resume, deactivate and reactivate, and delete a membership.
After a customer purchases a membership, you can view and manage the membership specifically for that customer in their customer profile, or by running a report of all customer memberships in the Packagess report.
Prerequisites: This feature is available for all Vagaro businesses on the web, tablet, Pay Desk, and PayPro, and you must already have at least one membership created and active. Optionally, Credit Card Processing is required to set up auto-renewing memberships.
A membership's details can be modified from their original settings. You can then choose to update the settings of all your customer's purchased memberships or all future purchases. If you update settings for auto-renewal, carry forward balance, and initial discounts, these settings will apply only to new packages.
Note
Once a customer has purchased a membership, the Charge Frequency will be greyed out when editing a membership and can only be changed from a customer's profile. To sell the membership with a different charge frequency, you'll have to create a new membership.
To update a membership's settings:
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Go to
→ → . -
In the list of memberships, select the membership's Action
menu, then select Edit.
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Update the membership's information and options as required.
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Update the membership's options.
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Update the membership's services, classes, add-ons, and products as required.
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Select Save.
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If customers have already purchased this membership, select whether to Apply changes only to future members or to Apply changes to existing members and future members, then select OK.
By selecting two or more items in a membership, you can save time and effort from having to edit them individually.
To mass edit services, classes, and add-ons in a membership:
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Go to
→ → . -
In the list of memberships, select the membership's Action
menu, then select Edit.
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Select the Service/Class/Add-Ons tab.
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Select Mass Edit.
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In the Mass Edit popup, choose the items to mass edit, then enter their discount and/or visits allowed.
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All Categories: Select the items based on the categories that they belong to.
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All Services/Classes/Add-Ons: Select the items to be updated together.
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Discount: Enter a monetary amount ($/£) or percentage (%), or leave the box blank to offer the service or class for free.
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Visits: Enter the number of Visits that the membership can be used for, or leave the box blank to allow unlimited visits.
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Select Apply.
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Select Save.
To mass edit products in a membership:
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Go to
→ → . -
In the list of memberships, select the membership's Action
menu, then select Edit.
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Select the Products tab.
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In the Mass Edit Product popup, choose the items to mass edit, then enter their discount and/or quantities allowed.
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All Brands: Select one or more brands that the products belong to.
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All Products: Select the products to mass edit.
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Discount: Enter a monetary amount ($/£) or percentage (%), or leave the box blank to offer the product for free.
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Quantity: Enter how many items of that product that customers can purchase with the membership, or leave the box blank to allow unlimited purchases.
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Select Apply.
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Select Save.
Creating a link for a membership allows you to paste its URL in a messaging app, text message, email, or social media post so customers can go directly to the membership on your Vagaro Listing Page and purchase it.
To create a link for a membership:
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Go to
→ → . -
In the list of memberships, select the membership's Action
menu, then select Create Link.
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In the Create Link popup:
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Optionally, select Test Link to make sure the link works and to see what your customers will see if they visit that URL.
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Select Copy Link.
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Paste the link in a message or social media post.
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Select the X in the top-right corner of the popup to close it.
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At the business's discretion, memberships that are set up to auto-renew can be paused from automatically renewing after its customers' current billing cycle ends. During the pause, members will be unable to use any of the benefits offered by the membership until they are resumed or the specified time has elapsed. You can also resume a membership for individual members in their customer profile while it is paused.
To pause or resume a membership:
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Go to
→ → . -
To pause a membership:
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In the list of memberships, select the membership's Action
menu, then select Pause for All Members.
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In the popup, select how long to pause the membership, then select Pause for All Members.
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Pause: Prevent customers from using the membership until it's been resumed again.
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Pause Temporarily: Select the options for how long and the membership restrictions during the pause.
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Paused Billing Cycles: Enter the number of billing cycles that the membership will be paused for.
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Charge Temporary Price During Pause: Optionally, enter an updated amount to charge the customer auto renew will be paused for more than one billing cycle.
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Allow Continued Access to Membership Benefits During the Paused Billing Cycles: Select whether the customer can still use their membership benefits during the pause.
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To resume a membership for all members:
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In the list of memberships, select the membership's Action
menu, then select Resume for All Members.
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Review the popup and tell the customer their new billing date.
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Select Resume for All Members.
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If you no longer want to sell a membership, we recommend deactivating it instead of deleting it so you can keep a record of its usage. Deactivated memberships can no longer be purchased until you reactivate them, and active members will have until the end of their current billing cycle to keep using their benefits. At the business's discretion, memberships can be reactivated for individual members in the customer's profile or the Memberships report screen.
You can see if a membership is currently Active or Inactive by looking at the Status column.
To deactivate or reactivate a membership for all of its members:
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Go to
→ → . -
In the list of memberships, select the membership's Action
menu, then select:
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Deactivate: Prevent all members from using this membership. If there are currently members with active memberships, confirm that you still want to proceed by selecting Deactivate Membership.
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Reactivate: Allow all members to resume using the membership that was deactivated.
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A membership's changelog history shows how and when a membership was modified and the name of the employee who changed it.
To view a membership's changelog history:
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Go to
→ → . -
In the list of memberships, select the membership's Action
menu, then select History.
Memberships can be deleted only if there are currently no active members using it.
For your own records, we recommend deactivating unwanted memberships instead of deleting them. Memberships that have been deleted cannot be recovered.
To delete a membership:
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