Respond to Customer Reviews – Vagaro Support

The Review Management report is used to show all reviews that have been posted on your Vagaro Listing Page. In this screen, you can respond online to each review of your business, services, and employees; thank reviewers for their positive comments; and correct misunderstandings and misperceptions expressed in the posts. Your response will also be visible to other Vagaro users, and the customer who left the review will receive a notification.

Although you can edit or remove your responses as needed, you cannot edit or delete your customers' reviews. If you would like to request a review to be removed from your Vagaro Listing Page, see Business Review Standards in Vagaro for information.

Tip

You can limit your business's reviews to customers who have been checked out or marked their appointments as "Completed" by toggling on the Only Allow Reviews from Verified Customers in your Online Appointment Rules. Customers will have to log in with the same Vagaro account used to make appointments at your business. Customers will be able to post only one review per visit and cannot comment on your replies.

If your customers are unable to leave a review, make sure they have logged into the Vagaro account that you booked their appointment with.

Prerequisites: This feature is available for all Vagaro businesses.

Filter and Read Your Reviews

When you first open the Review Management screen, any reviews that have been posted for the current month are already shown, as well as your business's Average Overall Rating near the top of the screen, which is an average of all the ratings that customers have given you. You can see a breakdown of how your customers rated your business and the total number of reviews by expanding the heading.

On a Phone

To filter your reviews and read your customers' comments:

Select More → Reports → Review Management.
To view your Average Overall Rating, select the Average Overall Rating heading.
At the top of the screen, select the Date Range to report on. The data is automatically updated each time you select a different date range.
Optionally, select the Search icon to enter a keyword or string of words to search for in your reviews.
To filter your report, select Filter , change the following filters as needed, and then select Run Report.
- Review Rating: Select the number of stars that your business was rated.
- Reviews with Photos: Select whether to search for reviews with photos that customers have attached.
- Reviews with Responses: Select whether to search for reviews that your business has already responded to.
- Sort By: Select the order in which to show the report's results.
Optionally, if the customer attaches an image to the reply, select the image to view it in full size. You can then save the image to your device by selecting the Action menu, and then Save to Device.

On a Computer, Tablet, Pay Desk, or PayPro

To filter your reviews and read your customers' comments:

Select Reports → Review Management.
To view your Average Overall Rating, select the down arrow button.
Optionally, at the top of the screen, set the filters for your report, then select Run Report.
- Date Range: Select the start and end dates of the report, then select Submit.
- Review Rating: Select the number of stars that your business was rated.
- Search Reviews: Enter a keyword or string of words to search for in your reviews.
- Reviews with Photos: Select whether to search for reviews with photos that customers have attached.
- Reviews with Responses: Select whether to search for reviews that your business has already responded to.
Optionally, if the customer attaches an image to the reply, select the image to view it in full resolution. You can then save the image to your device by selecting the Download icon to save it to your device.

Reply to Customer Reviews

If you reply to a customer's review, your comment will be posted below it and the customer will receive a notification. Customers cannot write additional comments after your reply.

On a Phone

To reply to a customer's review:

Select More → Reports → Review Management.
To filter your report, select Filter , change the following filters as needed, and then select Run Report.
Below the customer's comment, enter or generate your response to the customer.
- To write your own response to the customer, enter your text in the Write a reply box.
- To auto-generate a response that you can edit or post-as is:
  1. Select Reply with AI.
  2. Optionally, select a Tone and choose the Length of your reply. The text is regenerated each time to change a setting.
    
    You can also select Regenerate to get a different message. Select Previous Prompts to review or go back to a response that was already generated.
    
    If you need to refer to the customer's review, select Original Customer Review.
  3. Optionally, update the message as needed. We highly recommend that you read the generated response to make sure that the text is appropriate and contains the message and sentiment you want to say.
  4. Select Use this Text.
Select the Post Response button. Your message is shown below the customer's comment.

On a Computer, Tablet, Pay Desk, or PayPro

To reply to a customer's review:

Select Reports → Review Management.
Enter or generate a response to the customer.
- To write your own response to the customer, select Reply, enter your Response to Review.
- To auto-generate a response that you can edit or post as is:
  1. Select Reply with AI.
  2. Optionally, select a Tone and choose the Length of your reply. The text is regenerated each time to change a setting.
  3. Optionally, update the message as needed. We highly recommend that you read the generated response to make sure that the text is appropriate and contains the message and sentiment you want to say.
  4. Select Use this Text.
Select Post Response. Your message is shown below the customer's comment.

Edit Your Replies

You can only edit or remove replies that were submitted by you and can be performed only on the web, tablet, Pay Desk, or PayPro.

On a Computer, Tablet, Pay Desk, or PayPro

To edit your response to a customer:

Select Reports → Review Management.
Optionally, at the top of the screen, set the filters for your report, then select Run Report.
To edit a response:
1. Select the Action menu in the reply to update, then select Edit.
2. Update or regenerate response as needed.
3. Select Post Response.
To delete a response:
1. Select the Action menu in the reply to remove, then select Delete.
2. In the confirmation popup, select Delete.