My Customer is Unable to Write a Review

Comments

6 comments

  • Avatar
    Chante’ LMT (Chrystiana)

    I understand why vagaro has it set up this way but this is not only tedious for the business it is also tedious for the clients. There needs to be a easier way for them to leave a review.

    7
  • Avatar
    Rhiana Larios (she/her)

    The links from the completed/checked-out emails are not working, and we have missed out on many review opportunities from our clients. It would be great if we could send a link to clients and ask for a review independently from the automatically sent emails. 

    1
  • Avatar
    Jamie B

    Hey Rhiana, 
    I tried testing on my end, but I didn't have any issues with the links. Could you go into more detail on what is happening on your/ the customer's end?

    Thanks,
    Jamie

    0
  • Avatar
    Gianna Bissa

    Is there not a way we can just allow anyone to leave a review? Like others have said it's very tedious especially if my clients and I were not previously using vagaro so they aren't in my system

    1
  • Avatar
    Jamie B

    Hi Gianna and Aislynn,
    You'll need to turn off Only Allow Reviews From Verified Customers in your Online Appointment Rules.

    0
  • i was having some of my clients leave a review for me when i came across the same issue. when you go to your clients info it will have temp user and password log and give them that and they can leave a review now.

    0

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