If your customer notifies you saying they can't post a review, you'll need to troubleshoot with them. Here are a few things to consider if a client is not able to write a review:
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Make sure the customer is logging into the exact profile they have with the business. If the client uses an account that is not tied to the business, they will not be able to review the service.
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Another common error is clients create a separate account, not realizing you have created one for them. This is an issue because the customer logs into an account that is not assigned to the business. As a result, the client can't write a review.
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Be aware of how you set the customer review option on the Online Appointment Rules page in Settings. If you only allow verified customers to write reviews, this limits reviews to clients with an appointment status of Checked Out or Completed.
Comments
6 comments
I understand why vagaro has it set up this way but this is not only tedious for the business it is also tedious for the clients. There needs to be a easier way for them to leave a review.
The links from the completed/checked-out emails are not working, and we have missed out on many review opportunities from our clients. It would be great if we could send a link to clients and ask for a review independently from the automatically sent emails.
Hey Rhiana,
I tried testing on my end, but I didn't have any issues with the links. Could you go into more detail on what is happening on your/ the customer's end?
Thanks,
Jamie
Is there not a way we can just allow anyone to leave a review? Like others have said it's very tedious especially if my clients and I were not previously using vagaro so they aren't in my system
Hi Gianna and Aislynn,
You'll need to turn off Only Allow Reviews From Verified Customers in your Online Appointment Rules.
i was having some of my clients leave a review for me when i came across the same issue. when you go to your clients info it will have temp user and password log and give them that and they can leave a review now.
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