Here are a few things to consider if a client is not able to write a review:
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Make sure the customer is logging into the exact profile they have with the business. If the client uses an account that is not tied to the business, they will not be able to review the service.
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Another common error is clients create a separate account, not realizing you have created one for them. This is an issue because the customer logs into an account that is not assigned to the business. As a result, the client can't write a review.
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Be aware of how you set the customer review option on the Online Appointment Rules page in Settings. If you only allow verified customers to write reviews, this limits reviews to clients with an appointment status of Checked Out or Completed.
To email the username and password to a customer so they can leave a review, follow the steps below.
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Click Customers.
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Select the customer.
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Select the Profile tab.
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Click Send Login Info to email the username and password.
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Click Send Login Info to email the username and password they have on file.
Comments
3 comments
I understand why vagaro has it set up this way but this is not only tedious for the business it is also tedious for the clients. There needs to be a easier way for them to leave a review.
The links from the completed/checked-out emails are not working, and we have missed out on many review opportunities from our clients. It would be great if we could send a link to clients and ask for a review independently from the automatically sent emails.
Hey Rhiana,
I tried testing on my end, but I didn't have any issues with the links. Could you go into more detail on what is happening on your/ the customer's end?
Thanks,
Jamie
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