Hearing what your customers say is a great way to see how your business is performing! When a customer reviews the business or service provider, the business owner receives an email detailing what the customer wrote.
The notification is sent to the email address of the Account Owner. No other employee receives it. Email is also sent when a review is changed.
Below is an example of an email that the business receives. It includes the name of the customer, the business review, and the employee review.
Remember, Vagaro is an official review site for Salons, Spas, and Gyms, as Yelp is for restaurants. The review process must be fair. Businesses cannot decide if a review is removed, so Vagaro evaluates all issues a business has with a particular review.
Vagaro only removes reviews for four reasons:
The review includes a personal attack against a member of a business.
The review contains harsh or inappropriate language.
The reviewer was not a customer of the business they posted a review on.
The review violates Vagaro’s user agreement https://www.vagaro.com/user-agreement.
Vagaro sets these standards so the general public knows they are getting a fair assessment of each business.
When will we be able to reply to our customer reviews?
As of this time we are still gathering feedback on this feature, but you can vote for it at this link: https://feedback.vagaro.com/forums/915991-feature-requests/suggestions/35603224-ability-to-respond-to-reviews
This was an out of state hacker that booked with me and never showed and then posted this review as an attack on my business.
Valen, I see from the ticket that removal was not approved. You can, however, post a response to the review.
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