Hearing what your customers have to say is always a good way to learn how your business is performing. When a customer leaves a review for the business or service provider, the owner of the business receives an email detailing what the customer wrote.
The email is sent to the email address of the Account Owner. No other employee receives it. An additional email is also sent when a review is changed.
Below is an example of an email that the business receives:
It includes the name of the customer, the review of the business, and the review of the employee.
Remember, Vagaro is an official review site for Salons, Spas, and Gyms, such as Yelp is for restaurants. The review process must be fair and balanced. Therefore, businesses cannot decide if a review is removed or not. That being said, Vagaro does evaluate all issues a business has with a particular review.
We are currently working on allowing you to respond to reviews. In the meantime, you can contact the customer directly and ask them to remove or edit a review.
Vagaro only removes reviews for 4 reasons:
1) The review includes a personal attack against a member(s) of a business.
2) Harsh or inappropriate language was used in the review.
3) The reviewer was not a customer of the business he/she posted a review on.
4) The review violates Vagaro’s user agreement https://www.vagaro.com/User-agreement
Vagaro set these standards, so the general public knows they are getting a fair assessment of each business.