Hearing what your customers have to say is a great way to see how your business is performing! When a customer reviews the business or service provider, the owner of the business receives an email detailing what the customer wrote.
The notification is sent to the email address of the Account Owner. No other employee receives it. Email is also sent when a review is changed.
Below is an example of an email that the business receives. It includes the name of the customer, the review of the business, and the review of the employee.
Remember, Vagaro is an official review site for Salons, Spas, and Gyms, such as Yelp is for restaurants. The review process must be fair and balanced. Therefore, businesses cannot decide if a review is removed or not. That being said, Vagaro does evaluate all issues a business has with a particular review.
You can respond to a review using the Customer Review Report. You can also contact the customer and ask them to remove or edit a review.
Vagaro only removes reviews for 4 reasons:
- The review includes a personal attack against a member(s) of a business.
- Harsh or inappropriate language was used in the review.
- The reviewer was not a customer of the business he/she posted a review on.
- The review violates Vagaro’s user agreement https://www.vagaro.com/User-agreement
Vagaro sets these standards so the general public knows they are getting a fair assessment of each business.
Comments
4 comments
When will we be able to reply to our customer reviews?
Hi Lehua,
As of this time we are still gathering feedback on this feature, but you can vote for it at this link: https://feedback.vagaro.com/forums/915991-feature-requests/suggestions/35603224-ability-to-respond-to-reviews
This was an out of state hacker that booked with me and never showed and then posted this review as an attack on my business.
Valen, I see from the ticket that removal was not approved. You can, however, post a response to the review.
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