Automatically Use Package or Membership Visits for No-Shows – Vagaro Support

In Taxes & Checkout, you can configure your settings to always deduct a customer's membership or package when you mark their class session or appointment as a no-show. Keep the following in mind when you enable this setting:

The system will always deduct a package visit first if there is also a redeemable membership visit.
A membership visit will only be deducted if it provides a 100% discount on the service or class.
The system will only deduct one visit at a time if you simultaneously mark multiple appointments or class sessions as a no-show.
The package closest to its expiration date will be redeemed first. If the package doesn't expire, it will deduct a visit from the package with the lowest visit balance.

Prerequisites: This feature is available for all Vagaro businesses.

To change your settings:

Go to Taxes & Checkout:
- Phone: Select More → Settings → Taxes & Checkout.
- Computer, Tablet, Pay Desk, or PayPro: Select Settings → Taxes & Checkout.
Toggle on Deduct a visit from packages and memberships for no shows.
Select Save.
Mark the customer's class session or appointment as a no-show.