In Taxes & Checkout, you can configure your settings to always deduct a customer's membership or package when you mark their class session or appointment as a no-show. Keep the following in mind when you enable this setting:
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The system will always deduct a package visit first if there is also a redeemable membership visit.
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A membership visit will only be deducted if it provides a 100% discount on the service or class.
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The system will only deduct one visit at a time if you simultaneously mark multiple appointments or class sessions as a no-show.
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The package closest to its expiration date will be redeemed first. If the package doesn't expire, it will deduct a visit from the package with the lowest visit balance.
Prerequisites: This feature is available for all Vagaro businesses.
To change your settings:
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Go to Taxes & Checkout:
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Vagaro Pro App: Go to → → → .
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Web Version: Go to → → .
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Toggle on Deduct a visit from packages and memberships for no shows.
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Select Save.
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Mark the customer's class session or appointment as a no-show.
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