Resend or Print a Customer's Gift Card Receipt – Vagaro Support

When a customer loses their gift card, you can print or email a copy of the gift card receipt so they can still use their balance. If the buyer added a recipient, search for the recipient's name. If not, search for the buyer's name or the gift card number.

Note

The customer can use the gift card receipt just like the original gift card. Anyone who finds the lost card can still use its balance, though. To protect the balance, transfer it to a new physical gift card and void the lost card.

Prerequisites: You must have already sold a gift card to the customer.

Resend a Receipt from the Gift Cards Report

You can find gift cards with outstanding balances in the Gift Cards report on any device.

On a Phone

To print or email a gift card:

Select More → Reports → Gift Cards. The report shows every gift card that still has a balance.
In the top-right corner, select Filters .
In the Search field, enter the recipient's name, the buyer's name, or the gift card number, then select Run Report.
Select the gift card you want to resend, then select View.
At the bottom of the receipt, select an option:
- Send Email: Email the gift card receipt, which works just like the original card. Enter one or more email addresses, separated by commas, then select Send.
- Print: Print the gift card receipt to hand to the customer.

On a Computer, Tablet, Pay Desk, or PayPro

To print or email a gift card:

Select Reports → Gift Cards. The report shows every gift card that still has a balance.
In the top-right corner, select Filters .
In the Search field, enter the recipient's name, the buyer's name, or the gift card number, then select Run Report.
For the gift card you want to resend, select the three dots → View. The gift card receipt appears.
In the bottom-right corner of the receipt, select an option:
- Print: Print the gift card receipt to hand to the customer.
- Send Email: Email the gift card receipt, which works just like the original card. Enter one or more email addresses, separated by commas, then select Send.

Resend a Receipt from the Recipient's Profile

If the buyer added a recipient, the gift card also appears on the recipient's customer profile.

Note

You can't print or email a gift card receipt from a customer profile on a phone. On a phone, use the Gift Cards report instead.

To print or email a recipient's gift card:

Go to Customers .
Search for the recipient, then select their profile.
Go to the Gift Cards tab.
For the gift card you want to resend, select the three dots → View. The gift card receipt appears.
In the bottom-right corner of the receipt, select an option:
- Print: Print the gift card receipt to hand to the customer.
- Send Email: Email the gift card receipt, which works just like the original card. Enter one or more email addresses, separated by commas, then select Send.