To add and keep track of customers who refer other customers to your business, follow these steps:
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Vagaro Pro app (next)
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Tap Customers.
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You can start to type the customer name or scroll through the list to select a customer.
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Tap Edit.
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Enter the name of the person who referred the customer to your business in the Referred by field, and then tap Save.
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Click Customers.
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You can start to type the customer name or scroll through the list to select a customer.
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Select the Profile tab and click Edit Profile.
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Enter the name of the referrer in the Referred By field and click Update.
Run the Customer report to see the number of customers the referrer has directed to your business.
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Click Reports.
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Click Customers.
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Enter the name of the referrer under Ref.By.
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Click Run Report.
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A list of all the clients who were referred by the individual you added will appear in the list below. The name of the referrer is shown on the right side of the page for each customer.
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At the bottom of the screen, click Export to send the report to an Excel spreadsheet or PDF. Click Print to get a paper copy.
Comments
3 comments
This is pretty difficult to track when new & existing customers are booking online. What's the most practical way to implement a " refer a friend and get 15% off" program.
Yes this is pretty bad. We need to be able to send a custom link that will just do it for us
Hi, Paige. You can create a new customer intake form using the Contact module and make the Referred by field mandatory when booking with you in-house or online. Any information that the customer provides will automatically be added to their Customer Profile. Here is the article about how to add the module to a form:
https://support.vagaro.com/hc/en-us/articles/24398221452571-Add-the-Contact-Module
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