The Booking Percentage report compares your total booked hours against your employees' available hours, giving you a clear picture of how efficiently your business is running. If booked time consistently exceeds available time, it may be worth adding hours or hiring additional staff. On the other hand, if you have far more availability than booked time, consider marketing your business to help fill those gaps.
The report contains the following information:
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Date: The day, week, month, year.
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Time Available: The total time available for all employees selected during the date range. This is shown as a line on the Chart view.
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Time Booked: The actual time booked. This is shown as a line on the Chart view and includes Cleanup Time, which may fall outside your working hours.
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Percentage: The actual time booked divided by the available time. This is shown as a bar on the Chart view.
Prerequisites: This feature is available for all Vagaro businesses.
The Booking Percentage report is shown as a combined bar and line chart.
You can switch to the Grid view to view the report as a table.
To run the Booking Percentage report:
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Select More
→ → .
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At the top of the screen, select the Date Range to report on. The report updates automatically each time you change the date range.
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Optionally, in the top-right corner, select Filters
, set any of the following filters, and then select Run Report.
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Select Grid View or Chart View to view the report as a combination chart or as a table.
The Booking Percentage report is shown as a combined bar and line chart.
You can switch to the Grid view to view the report as a table.
To run the Booking Percentage report:
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Select Reports
→ .
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Set the date range for your report:
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In the top-right corner, select Date Range
to open the date picker.
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Use the date picker to choose a date range or a preset range like Yesterday or Last 7 Days.
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If you manually selected a date range, select Submit.
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Optionally, in the top-right corner, select Filters
, set any of the following filters, and then select Run Report.
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Comments
9 comments
Am I correct in thinking this percentage isn't useful for looking at past years, if your schedules have changed since then? Since the computer will think that a given time is full of empty unbooked time, when really you've just changed the stylist's booking hours since them?
For instance, it says we have 749 unbooked hours during April 2020, when we were closed for the pandemic, and every open time available then was blocked with personal time blocks. When I go back and check, there is lots of empty time - because of stylists whose hours have still changed.
Brittany, I'm looking into this to get an answer for you.
Here's what I got from some of our support team members: "The percentages will always calculate based on employees' current availability. If there are schedule changes, this could alter the calculated percentages. This report is better suited to monitor recent trends in bookings rather than generate a long-term report tracking data across several years."
Does this booking percentage include blocked time? For instance if my employee blocked off a sick day would it show it as booked because there is something on her schedule?
Hi Lydia,
Personal tasks are not shown as Time Booked. Personal tasks will only affect Time Available. For example, if an employee has 47.5 hours available per week, and you block off a 7.5-hour personal task during that week, the report will update and show Time Available is 40 hours.
Thanks,
Jamie
Yes this report is fairly useless considering it reports false data. Why include the historical booked % if vagaro engineers know it is not accurate. Can this really not be fixed considering it is a report on the dasboard?
Hi, Patrick. I'm sorry that this report is not working correctly. I have opened a support ticket for you to have an agent contact you and help troubleshoot the report with you.
It would be helpful if it would have an option to make blocked time appear as unbooked time. For instance I have open unbooked time today and so I am going to go into the salon a couple hours later. On my old software I would choose a block (that I set up) that is for coming in later or leaving earlier and I would see that as unbooked time. Seems pretty common with other software programs. Could you see if this feature is possible?
Hi Gwen,
In Vagaro’s Booking Percentage Report, blocked time cannot be treated as unbooked time because the report compares booked hours against total available booking hours as defined by your business’s working schedule. Personal tasks or blocked slots prevent bookings, but they do not reduce the total available time used in the report’s calculation — they simply stop customers from booking during those periods. That means the report will still count that time as available, even if it’s blocked on the calendar, and there is currently no option to reclassify blocked time as unbooked in the report settings.
We recommend changing your working hours from the calendar to block off one-time changes: https://support.vagaro.com/hc/en-us/articles/360010304773-Add-and-Update-Working-Hours#change-hours-from-the-calendar
Thanks, Jamie
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