Cancellations & No-Shows Report – Vagaro Support

Run the Cancellation & No-Shows report to see appointments that were denied, canceled, deleted, or marked as no-shows in a date range. It also shows the changes made to each appointment. This report is useful to see which appointments were booked but ultimately were cancelled.

Prerequisites: This feature is available for all Vagaro businesses.

Run the Report

The report will show the following information:

Appointment Date: The date when the appointment or class occurred.
Customer: The name of the customer.
Status: The status of the appointment.
Status Changed Date: The date and time when the appointment status was last changed.
Status ChangedBy: The employee who changed the status of the appointment.
Comments: Any comments that were added to the appointment.
Service Provider: The employee who provided the service.
Service Name: The service or class that was booked.
History: The changes that were made to the appointment.

On a Phone

On a phone, the report shows a separate card for each cancellation and no-show.

To run the Cancellations and No-Shows report:

Select More → Reports → Cancellation & No-Shows.
At the top of the screen, select the Date Range to report on. The report updates automatically each time you change the date range.
Optionally, in the top-right corner, select Filters , set any of the following filters, and then select Run Report.
- Customers: Show data for all or a specific set of customers.
- Event: Show data for Appointments, Classes, or both.
- Appointment Status: Show data for all or a specific number of appointment statuses.
- Business Location: If your business has multiple locations, show data for all locations or a specific set of locations. This option is available only if the Multi-Location Reports Access Level is set to View.
- Sort By: Reorder the report.
Optionally, in the top-right corner, select Action , then:
- Select Star or Remove Star to bookmark or unbookmark.
- Select Print to get a hard copy of the report.
- Select Export PDF or Export Excel to download this report.

On a Computer, Tablet, Pay Desk, or PayPro

The report lists each cancellation as a row in a table.

To run the Cancellations and No-Shows report:

Select Reports → Cancellation & No-Shows.
Set the date range for your report:
1. In the top-right corner, select Date Range to open the date picker.
2. Use the date picker to choose a date range or a preset range like Yesterday or Last 7 Days.
3. If you manually selected a date range, select Submit.
Optionally, in the top-right corner, select Filters , set any of the following filters, and then select Run Report.
- Customers: Show data for all or a specific set of customers.
- Event: Show data for Appointments, Classes, or both.
- Status: Show data for a specific set of appointment statuses.
- Business Location: If your business has multiple locations, show data for all locations or a specific set of locations. This option is available only if the Multi-Location Reports Access Level is set to View.
Optionally, sort, print, or export the report:
- Select a column header to sort the report.
- Select Print to get a hard copy of the report.
- Select Export to save the report to an Excel or PDF file (computer version only).

Check Appointment History

For each cancellation, you can view the appointment history/timeline to see each change made to the appointment.

Note

Appointment history can only be viewed for the last 90 days.

On a Phone

To check appointment history:

Select an appointment to drill into the appointment history.
Optionally, select a card, then select Cancellation Policy to view your policy.

On a Computer, Tablet, Pay Desk, or PayPro

To check appointment history:

In the History column, select the appointment to drill into the appointment history.
Optionally, in the Action column, select Cancellation Policy to view your policy.

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