Run the Missed Checkouts/Check-ins Report – Vagaro Support

You should make sure that all of your bookings are properly closed so that your employees are paid for their services rendered and on time at the end of each payroll cycle. The Missed Checkouts/Check-ins report identifies appointments, their service providers, prices, customers not checked out during a selected date range, and the total amount of money not reported in your sales reports.

For multi-location businesses, the report will also display which location this appointment/class was scheduled at if you selected more than one location. Checking out an appointment at another business will automatically transfer you to that location.

Prerequisites: This feature is available for all Vagaro businesses.

Run the Report

The report includes the following columns:

Appointment Date: The date and time of the appointment or class session.
Item: The name of the service or class.
Employee: The employee assigned to that appointment or class session.
Customer: The customer assigned to that appointment or class session.
Price: The amount that hasn't been collected by the customer. The total revenue lost is shown at the bottom of the column.
Business: The business this appointment or class session is scheduled for.

On a Phone

On a phone, the Missed Checkouts/Check-ins report shows each incomplete appointment as a card.

To run the Missed Checkouts/Check-ins report and check in or complete those appointments or classes:

Select More → Reports → Missed Checkouts / Check-ins.
At the top of the screen, select the Date Range to report on. The report updates automatically each time you change the date range.
Optionally, in the top-right corner, select Filters , set any of the following filters, and then select Run Report.
- Employees: Show data for all employees or a specific set of employees.
- Customers: Show data for all or a specific set of customers.
- Business Location: If your business has multiple locations, show data for all locations or a specific set of locations. This option is available only if the Multi-Location Reports Access Level is set to View.
- Include Past Employees: Include data for employee profiles removed from your business.
Optionally, in the top-right corner, select Action , then:
- Select Star or Remove Star to bookmark or unbookmark.
- Select Print to get a hard copy of the report.
- Select Export PDF or Export Excel to download this report.

On a Computer, Tablet, Pay Desk, or PayPro

The Missed Checkouts/Check-ins report shows each incomplete appointment as a row in the table.

To run the Missed Checkouts/Check-ins report and check in or complete those appointments or classes:

Select Reports → Missed Checkouts / Check-ins.
Optionally, in the top-right corner, select Filters , set any of the following filters, and then select Run Report.
- Date Range: Show a specific time range.
- Employees: Show data for all employees or a specific set of employees.
- Customers: Show data for all or a specific set of customers.
- Business Location: If your business has multiple locations, show data for all locations or a specific set of locations. This option is available only if the Multi-Location Reports Access Level is set to View.
- Include Past Employees: Include data for employee profiles removed from your business.
Optionally, sort, print, or export the report:
- Select a column header to sort the report.
- Select Print to get a hard copy of the report.
- Select Export to save the report to an Excel or PDF file (computer version only).

Fix a Missed Checkout or Check-in

After running the report, you can fix any appointments or class sessions that were left incomplete by either taking payment, checking out without payment, or deleting the booking outright.

On a Phone

To fix a missed checkout or check-in:

Select the blue appointment date in the card to open it on your calendar.
From the calendar, you can choose to check out or cancel the appointment.

On a Computer, Tablet, Pay Desk, or PayPro

To fix a missed checkout or check-in:

For the appointment to be completed, select Action .
Select how you want to fix the appointment:
- Go to Calendar: View the appointment on the calendar.
- Go to Checkout: Check out the appointment right away. Not available for classes.

You'll be directed to the appointment directly at Checkout or the Calendar. You can choose to either cancel the appointment or check in and check out a customer. See the following articles to learn more: