How to Add a Credit Card on File

Follow

Comments

9 comments

  • Avatar
    Tonya Atkinson

    If you swipe in the card, do you pay 'swiped in' fees each times it is used?

    If you key in the card, do you pay 'keyed in' fees each time it is used?

    3
    Comment actions Permalink
  • Avatar
    Rebecca -Master Stylist

    I’m not sure why Vagaro is now making us do all data entry work and slowing down our operations with this new cc number format. Isn’t that why we pay for the service fees? I have never seen cc companies request more than a zip billing code. It’s becoming harder and harder to work with this system.

    6
    Comment actions Permalink
  • Avatar
    Jeremiah Steinhauer

    Why is Vagaro requiring all of this information?  I remember when you could just swipe the card and it would record all pertinent information from the credit card itself and then you could simply click "add card" to file.  Whats changed? 

    3
    Comment actions Permalink
  • Avatar
    Jamie Bennett

    Hi Jeremiah,

    The process shown above is for when you enter a card on file. For security reasons, however, you cannot add a card to the customer's file by swiping the physical card. Keep in mind that you do not need to enter the information above when charging the physical card. Can you tell me a little more about when you need to fill out this information? Hopefully, we can clear this up.

    Thanks,

    Jamie

    0
    Comment actions Permalink
  • Avatar
    Tristina Pagans

    Why do I have to put in the whole address? I've never had to ask for more then the zip code. I just add this service and this may have me looking for another scheduling system

    3
    Comment actions Permalink
  • Avatar
    Jamie Bennett

    Hi Tristina,

    For security reasons, Vagaro requires this information when adding a customer's card to their profile; however, this information is not required when charging the physical/virtual card in-house with the EMV Reader or Card Swiper. Can you go into more detail on how this affects your business so I can bring it up with our team?

    Thanks, 

    Jamie

    0
    Comment actions Permalink
  • Avatar
    Connie A

    I have never had to give my whole address to anyone when securing with a credit card, only the zip code. Our clients are not impressed with giving us their whole address and it slows down the entire office by collecting this extra information. We have also ran into the problem where it can't find the address because they are in a rural area and it won't recognize the address. We are than stuck with not being able to collect the credit card information. It would also be helpful if it would at populate the fields from the Customer file to CC information or vice versa so we don't have to enter things in twice. 

    2
    Comment actions Permalink
  • Avatar
    Donna J

    Hi Connie... Unfortunately, we can't use the customer's profile address, and we must collect the billing address for security purposes. Usually, if the address doesn't auto-populate when you enter it, you can continue and then confirm the address. Remember that this process is only for storing a card on file for the customer.

    Best,

    Donna

    0
    Comment actions Permalink
  • Avatar
    Bekah Wilson

    Echo to all these previous comments. Over half of the times we try to enter in addresses they are not recognized, it wasted time filling out just to not work, and it won't let us choose the state when it pops up with the verification screen. So we just exit out and run their card without saving it. There also seems no way to swipe the card to save and you have to manually enter it in. Very frustrating after transferring from Square who had a seamless procedure for saving cards on file. Why isn't just the billing zip code an option?

    1
    Comment actions Permalink

Please sign in to leave a comment.