Import Your Business from Another Software – Vagaro Support

Welcome to Vagaro! We're excited to have you on board. If you'd like to get started with our services and tools right away, we can help you transfer some of your business information to our platform. To do this, you'll need to schedule an appointment with a Vagaro Specialist. During the appointment, you'll need to provide us with some files that we can use to import your data over to Vagaro. We prefer to work with Excel, .csv, and Numbers (for Mac users) files, but we'll do our best with other formats too.

The first Premium Import with Vagaro is free and consists of a single import of all the information shown above. Once we have completed the import, subsequent Premium imports will incur a fee. It is always free to import customers from another software.

Important

Please book all new appointments in Vagaro after scheduling your appointment. We do not import any incremental changes after we begin importing your data to Vagaro.

Prerequisites: This feature is available for all Vagaro businesses.

Book Your Import Appointment

From start to finish, the process typically takes 3-5 business days, but can take longer if we need additional data to complete the transfer.

To book your import appointment:

Go to Import Management:
- Phone: Select More → Settings → Import Management.
- Computer, Tablet, Pay Desk, or PayPro: Select Settings → Import Management.
Under Import from Other Software, select Import to schedule your appointment.
In Where are you importing from, select your previous software, and then select Find a Time.
Choose a time that works best for you, submit the necessary details, and then schedule your appointment.
- If you don't feel comfortable providing information about your account, you can email all the necessary files to Vagaro at support@vagaro.com with "Attn: Import Team" as the subject.

You will receive an email from our import team with next steps.

Prepare for your Scheduled Import Appointment

Please make yourself available for the entire duration of your import appointment, which may take 30 to 60 minutes to complete.

Before your import appointment begins, make sure you have the following ready for your Import Specialist:

A stable internet connection
Your login and password for your Vagaro account
Your login and password for your previous scheduling software
If the previous software is a program that can be used only on your computer, make sure you have access to that machine so we can remotely connect to it.