Welcome to Vagaro! To start using our services and tools right away, we want to help you by assisting with the import of some of your business information. If your files are ready for import, that’s great!
We usually work with Excel, .csv, and Numbers (for Mac users) files, but will do our best with other formats. You can either send us the files or we can perform a remote session and log into your computer to get the information.
As for what we can or cannot import, please refer to the image below.
Importing Items to the Vagaro Account
Let us know what you want us to import based on the items above. During the COVID-19 crisis we have waived the fee for Premium imports.
Remember the process consists of a single import of all these information types. Once we have completed the import, subsequent Premium imports will incur a fee.
Start to finish, the process takes 3-5 business days but can take longer if we need additional data to complete the transfer.
Important: Enter all NEW APPOINTMENTS in Vagaro starting now. We do not import any incremental changes after this has begun. Otherwise, you may get double-booked.
Contact our support team at 1-925-464-1932, ext. 2 if you need remote assistance in the United States. In this case, one of our tech reps logs into your system to retrieve and upload the data to your Vagaro account.
Support numbers for other countries:
- Australia: (02) 8319 9138 ext. 2
- Canada: 778 897 2477 ext 2
- United Kingdom: (020) 3876 9856 ext 2
If you don't need remote assistance, download the templates below, enter the required information, and send it to our team. We can then upload it for you. Email the files to firstname.lastname@example.org.
You will receive this email once the import is completed.
Templates for Import
If you don't need remote assistance, download the templates below, enter the required information, and send it to our team. We can then upload it to your account. Email the files to email@example.com.
Remember, when importing customer contacts, an entry with just a name will be removed from the import file. It must have at least an email address or a phone number.