Welcome to Vagaro! To start using our services and tools right away, we want to help you by assisting with the import of some of your business information. If your files are ready for import, that’s great!
We usually work with Excel, .csv, and Numbers (for Mac users) files, but will do our best with other formats. You can either send us the files or we can perform a remote session and log into your computer to get the information.
Review the information below for what we can and cannot import:
Importing Items to the Vagaro Account
Let us know what you want us to import based on the items above. Because we understand that COVID-19 has impacted your business, we are currently waiving the fee for Premium imports.
Remember the process consists of a single import of all these information types. Once we have completed the import, subsequent Premium imports will incur a fee.
Start to finish, the process takes 3-5 business days but can take longer if we need additional data to complete the transfer.
- To get started, navigate to Customers > Import Management.
On a mobile device using the Vagaro Pro app, navigate to More > Settings > Import Management.
- Click the Import button in the Import from Other Software box.
Vagaro Pro app: tap Import from Other Software.
- Click Start and follow the prompts on the new page that opens for you.
Contact our support team at 1-925-464-1932, ext. 2 if you need remote assistance in the United States. One of our tech reps can log into your system to retrieve and upload the data to your Vagaro account.
Support numbers for other countries:
- Australia: (02) 8319 9138 ext. 2
- Canada: 778 897 2477 ext 2
- United Kingdom: (020) 3876 9856 ext 2
If you don't need remote assistance, download the templates below, enter the required information, and send it to our team. We can then upload it for you. Email the files to email@example.com and put "Attn: Import Team" in the email subject. If you need help formatting the files, send them to us and we'll do our best to help!
You will receive this email once the import is completed.
Templates for Import
If you don't need remote assistance, download the templates below, enter the required information, and send it to our team. We can then upload it to your account. Email the files to firstname.lastname@example.org.
Remember, when importing customer contacts, an entry with just a name will be removed from the import file. It must have at least an email address or a phone number.