Welcome to Vagaro! To start using our services and tools right away, we want to help you by assisting with the import of some of your business information. If your files are ready for import, that’s great!
We usually work with Excel, .csv, and Numbers (for Mac users) files but will do our best with other formats. You can either send us the files, or we can perform a remote session and log into your computer to get the information.
Review the information below for what we can and cannot import:
Let us know what you want us to import based on the list above.
Remember, the process consists of a single import of all these information types. Once we have completed the import, subsequent Premium imports will incur a fee.
If the data provided is incorrect and needs to be modified, please reach out to us within 72 hours of receiving notice that the import has been completed. Delayed requests to adjust information may incur an import fee.
From start to finish, the process takes 3-5 business days but can take longer if we need additional data to complete the transfer.
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To get started, navigate to → .
On a mobile device using the Vagaro Pro app, navigate to → → .
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Click the Import button in the Import from Other Software box.
Vagaro Pro app: tap Import from Other Software.
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Click Start and follow the prompts on the new page that opens for you.
Important
Once the process begins, start entering all NEW APPOINTMENTS in Vagaro. We do not import any incremental changes after this has begun. Otherwise, you may get double-booked.
Contact our support team at 1-800-919-0157, ext. 2 if you need remote assistance. In this case, one of our tech reps logs into your system to retrieve and upload the data to your Vagaro account.
Support numbers for other countries:
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Australia: (02) 8319 9138 ext. 2
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Canada: 778 897 2477 ext 2
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United Kingdom: (020) 3876 9856 ext 2
If you don't need remote assistance, download the templates below, enter the required information, and send it to our team. We can then upload it for you. Email the files to support@vagaro.com and put "Attn: Import Team" in the email subject. If you need help formatting the files, send them to us, and we'll do our best to help!
You will receive this email once the import is completed.
If you don't need remote assistance, download the templates below, enter the required information, and send it to our team. We can then upload it to your account. Email the files to support@vagaro.com.
Remember, when importing customer contacts, an entry with just a name will be removed from the import file. It must have at least an email address or a phone number.
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