Refunds come from the business you paid, not from Vagaro. Each business sets its own refund policy, so contact the business to ask for a refund on a service, product, deposit, or fee.
Before you contact the business, check whether it has a refund or cancellation policy. You can find it in either of these places:
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Your appointment confirmation email
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The business's Vagaro Listing Page
If you can't find a policy, ask the business about it. Their contact info is on their Vagaro Listing Page and in your confirmation email. Have the date, the service or product, and the amount you were charged ready when you reach out.
Each business chooses the name that appears on your bank or card statement, so it might not match the business's name on Vagaro. If you're not sure which business a charge is from, match the date and amount to your receipt email, then contact that business about a refund.
If the business approves your refund, it can take 5 to 7 business days to show up on your debit or credit card, depending on your bank. If it hasn't shown up after 7 business days, check with the business to confirm they issued it, then contact your bank.
Note
Vagaro can't issue refunds or override a business's refund policy. Only the business you paid can refund you.
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