Yelp Integration is a great way to expand your online booking presence. You can promote your business and get customers to book your services directly from this page.
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Go to → → .
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Find the Yelp integration. Then click Learn More.
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Select the Status toggle switch to activate the integration.
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Select OK to enable the integration.
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You will see a Book Now button on your Yelp page after the integration is successful. Clients will select this option to book appointments.
Note
You can only activate the Book Now button on Yelp through Vagaro if your business is in the Beauty, Health, or Fitness general categories.
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Yelp booking currently only works in the United States.
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You must be out of your 30-day trial to enable this feature.
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Booking - Only one service can be booked at a time through Yelp. Packages and multiple appointments can't be booked at this time.
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Pricing - Only services with a price of $1 or great will appear on Yelp.
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Appointment Approval - All appointments on Yelp are accepted immediately. Thus, the Yelp platform does not adhere to the approval process you have set in Vagaro.
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Cancellation - The Cancellation Policy will be based on your Cancellation Policy at the time of booking. If you change it at a later time, Yelp remembers the old setting for the one appointment and honors that Cancellation Policy.
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Credit Card Capture - Yelp does not allow credit card capture at the time of booking but is looking to add this feature in the future.
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Mobile Services - Any appointments that are set as "Mandatory" Mobile Service, will not appear on Yelp. Yelp requires the customer to go to your business location for the service. Services that have Mobile Service set to "Optional" will only show the business location.
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Reminders / Confirmations - Your customers will receive confirmation, reminder, detail, and cancellation notifications from Vagaro when booking through Yelp. Yelp also sends customers the appointment detail information when the appointment is placed. The site, in addition, will send a notification when an appointment is canceled. The customer is added to the Customer List for future email marketing, promotions, and future bookings.
Please keep the following in mind:
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Your business must have at least one service provider who can accept booking online.
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A service provider must have at least one service with a set duration and a price greater than zero.
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The name and address of the business on Yelp and Vagaro must match. Please be cautious about using special characters such as ' or -. These characters have a lot of variations that almost look the same. It is always safe to use characters found on your keyboard.
Comments
8 comments
Hi, Are Credit Cards captured when reserving appointments through the Yelp booking page? Currently we require the CC to reserve the appt through the vagaro site/facebook. Thank you!
If it is a new client- will they receive a username and login, so that future appointments can be made directly through Vagaro?
Lusciousbeautyla - The answer is no, right now Yelp blocks CC Capture from happening. They plan on allowing this 1 year from now. First they want to identify the success of this partnership and then add new features in the future.
Krystal Dunn - When a person books on Yelp, Yelp sends the person's name, email address and phone number to Vagaro. Vagaro then creates a profile for them automatically. For the person to book in the future directly from your Vagaro site, go to "Marketing" --- "Invite All Customers" and it will send the Welcome email to everyone who has not received the Welcome email in the past.
Thx!
It was noted that Yelp would allow credit card capture "one year from now" back in March of 2015. We are about to enter 2017 and it seems they are still not capturing credit cards. Because I had so many no shows when my yelp option was enabled i had to remove it and refuse to use it again until there is credit card capture. It seemed that because those clients did not have to commit to putting in a credit card, they also felt they did not need to commit to showing up for their appointment. Having the credit card capture helps to weed out the non serious customers from the serious customers. I think the only way for yelp to identify the success of the partnership is to allow the credit card capture. I believe a lot more businesses would enable the yelp option if the credit cards were captured. I have a lot of success right now with using my "request an appointment" button but it is frustrating because I then have to direct them to my website. If yelp captured credit cards I could skip that extra step and they could book straight from yelp. Will Vagaro be following up with Yelp about credit card capture?? I believe a lot of vagaro customers are interested in this
"Appointment Approval - Any Approval Process you have setup in Vagaro will be ignored by Yelp as they require immediate booking when using Yelp. All appointments in Yelp are Accepted Immediately." This isn't true for me, I have to accept all appointments, even Yelp. So, what's up with that?
And I am with Dawn about the credit card capture for Yelp clients, this has cost me and my salon money when the clients No Show
Its now 2019 and still no cc capture, I will be forced to deactivate our yelp integration if this isnt going to be corrected
Hi Daisy. We understand your frustration. Unfortunately, since YELP has its own booking platform, we don't have a say in this matter. We'll update you if anything changes.
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