Multi-Location: What Syncs with a Flagship – Vagaro Support

When a flagship syncs its information with other location(s), only the flagship can modify certain fields and settings. It is crucial for businesses to understand what data is and isn't synced because this logic may differ for the initial sync and subsequent sync cycles.

Locked: The fields marked with "Locked" will transfer from the flagship business and cannot be edited until syncing is deactivated.
Unlocked: These fields can be edited by the synced business.
Unlocked Unless Pricing is Synced: These fields will be locked if the flagship enables Price Syncing.
Never Syncs: These fields will never sync over from the flagship location.
Pricing: Classes, services, memberships, packages, and product prices are synced for all items with the same name, as well as the fields for Duration, Points Redeem, and Points Given. Specifically for services, the lowest active price offered for each mapped service is synced across all locations to all active prices, regardless of the provider. After syncing, prices that were copied from the flagship location are no longer editable at other locations.

Prerequisites: Ensure you have read the Multi-Location Flagship Syncing article before continuing.

First Sync

The first time the flagship syncs its settings, it will override the same settings at all other locations—regardless of whether those settings are locked or unlocked.

The matrix below shows what happens when a flagship syncs its service menu for the first time. Let's say that a flagship wants to sync a service, Women's Haircut, over to another business.

Field From Flagship to be Synced	Is The Service on Both Businesses' Menu?	Is the Field Locked?	Will it Sync and Overwrite?
Service Name	Yes	Yes	Yes
Cleanup Time	No	No	Yes
Service Description	No	Yes	Yes
House Call	Yes	No	Yes

Note

The system will sync over a new service if the Service Name and Category don't match any services at the synced business. We recommend that both businesses use Vagaro Services for optimized syncing.

If you've previously synced your settings from a flagship and turned off Sync Settings, your next sync will be treated as a first-time sync.

Subsequent Syncs

After the flagship syncs its service menu for the first time, the logic changes: unlocked fields can be overwritten if they match the flagship business.

Let's say that a flagship synced a service, Women's Haircut, with a business in the last sync cycle.

The flagship has the following settings:
- Brief Description of the service.
- Cleanup Time is set to 15 minutes.
- House Call is enabled.
The location has the following settings:
- Service Description is synced with the flagship and uneditable.
- Cleanup Time is set to 15 minutes.
- House Call is disabled.

The matrix below shows what will happen if the flagship modifies these fields before the next sync cycle.

Field From Flagship to be Synced	Did the Flagship Modify the Field?	Is the Field Locked?	Did Field Match the Flagship During the Last Sync?	Will it Sync and Overwrite?
Service Name	Yes	Yes	Yes	Yes
Cleanup Time	Yes	No	Yes	Yes
Service Description	No	Yes	Yes	N/A (No Change)
House Call	Yes	No	No	No

Services

When a location has a synced Service and Service Category, it can:

Edit the synced Service.
Create a new service or category.
Create a booking link for the synced Service.

Locations can't:

Move a synced Service.
Convert a Service to an Add-On.
Delete a synced Service.

What is Locked vs Unlocked?

Field Name	Locked vs. Unlocked
Service Name	Locked
Description	Locked
Resource	Unlocked: Resources applied to a synced service will not be affected in the next sync cycle.
Business Cost	Unlocked Unless Pricing is Synced
Tax	Never Syncs
Suggested Add-Ons	Locked
Live Steam	Locked
House Call Service	Unlocked. Locations can activate or deactivate this setting without it being affected by the next sync cycle.
Cleanup Time	Unlocked. Locations can activate/deactivate this setting and change the duration without it being affected by the next sync cycle.
Show Online	Unlocked: All buttons and toggles related to Show Online, like Show Price at Starting Point and Service Only, can be changed by the location without being affected by the next sync cycle.
Service Details	Unlocked Unless Pricing is Synced

Service Bundles

When a location has a synced Service Bundle, it can:

Edit the bundle.
Create a new bundle or category.
Create a booking link for the synced bundle.

It can't:

Move the bundle to another category.
Delete the bundle.

What's Locked vs Unlocked?

Field Name	Locked vs. Unlocked
Service Name	Locked
Description	Locked
Show Online	Unlocked: All buttons and toggles related to Show Online, like Bundle Only, can be changed by a location without being affected by the next sync cycle.
Active	Unlocked
Services Attached	Locked: Services applied to a bundle can't be changed.
Cost	Unlocked Unless Pricing is Synced
Cleanup	Unlocked: The duration of cleanup time can be changed without being affected by the next sync cycle.
Services can be performed at the same time	Locked

Add-Ons

When a location has a synced Service or Class Add-On, it can:

Edit the Add-On.
Create a new Add-On or Add-On Category.

It can't

Move the synced Add-On to another Category.
Delete the synced Add-On.

What's Locked vs Unlocked?

Field Name	Locked vs. Unlocked
Add-On Name	Locked
Description	Locked
Assigned to	Locked
Business Cost	Unlocked Unless Pricing is Locked
Tax	Never Syncs
Show Online	Unlocked: All buttons and toggles related to Show Online, like Add-On Only, can be changed by the location without being affected by the next sync cycle.
Add-On Details	Unlocked Unless Pricing is Synced

Classes

When a location syncs Class and Class or Class Category, it can:

Edit the synced Class.
Create a new Class or Class Category.
Create a booking link for the Class.

It can't:

Move the synced Class to a new Category.
Convert the synced Class to an Add-On.
Delete the synced Class.

What's Locked vs Unlocked?

Field Name	Locked vs. Unlocked
Class Name	Locked
Description	Locked
Resource	Unlocked: Resources applied to a synced service will not be affected in the next sync cycle.
Business Cost	Unlocked Unless Pricing is Synced
Tax	Never Syncs
Suggested Add-Ons	Locked
Show Class Online	Unlocked: All buttons and toggles related to Show Online can be changed and will not be affected by the next sync cycle.
Cleanup Time	Unlocked: Locations can activate or deactivate this setting and change the duration without it being affected by the next sync cycle.
Workshop	Locked
Class Details	Unlocked Unless Pricing is Synced.

Memberships

When a location has a synced Membership, it can:

Edit the synced Membership.
Duplicate the synced Membership.
Activate or deactivate the synced Membership.
View the history of the Membership.
Create a purchase link for the Membership.

It can't delete the synced Membership.

What's Locked vs Unlocked?

Field Name	Locked vs. Unlocked
Membership Name	Locked
Description	Locked
Price	Unlocked Unless Pricing is Locked
Tax	Never Syncs
Reward Points	Unlocked Unless Pricing is Locked
Charge Frequency	Unlocked: Any changes made to Charge Frequency will not be affected in the next sync cycle.
Auto Renew	Locked: All settings, like Auto Renew Limit and Carry Balance Forward, can't be changed.
Discount Initial Payments	Locked
Show Membership Online	Unlocked: All buttons and toggles related to Show Membership Online can be changed and will not be affected by the next sync cycle.
Allow Membership Discount on top of Daily Deals	Locked
Allow Membership Discount on top of Other Discounts	Locked
Allow Membership to be Shared with Family & Friends	Locked
Services/Classes/Add-Ons	Locked: Any Services/Classes/Add-Ons applied to a synced membership can't be changed.
Products	Locked: Any products applied to a synced membership can't be changed.

Packages

When a location has a synced Package, it can:

Edit the synced Package.
Duplicate the synced Package.
Activate or deactivate the synced Package.
View the history of the Package.
Create a purchase link for the Package.

It can't delete a synced Package.

What's Locked vs Unlocked?

Field Name	Locked vs. Unlocked
Package Name	Locked
Description	Locked
Price	Unlocked Unless Pricing is Synced
Tax	Never Syncs
Reward Points	Unlocked Unless Pricing is Synced
Auto Renew	Unlocked: All settings, like Auto Renew Limit and Carry Balance Forward, can't be changed.
Discount Initial Payments	Locked
Show Package Online	Unlocked: All toggles related to Show Package Online can be changed and will not be affected by the next sync cycle.
Allow Package to be Shared with Family & Friends	Locked
Services/Classes/Add-Ons	Locked: Any Services/Classes/Add-Ons applied to a synced package can't be changed.

Products

A synced location can create new Products and change the inventory for that Product; however, that location can't delete it.

What's Locked vs Unlocked?

Field Name	Locked vs. Unlocked
Barcode ID	Locked
Product Name	Locked
Brand	Locked
Product Category	Locked
Description	Locked
Drop Ship Product	Locked
Track Product Inventory	Locked
Purchase Date	Unlocked
Tax	Never Syncs
Vendor	Locked
Storage Location	Unlocked
Business Cost	Unlocked
Price	Unlocked Unless Pricing is Synced
Display Location	Unlocked
Points Given	Unlocked
Points Redeemed	Unlocked

Product Bundles

A synced location can create a new Product Bundle and change the inventory for that bundle; however, that location can't delete it.

What's Locked vs Unlocked?

Field Name	Locked vs. Unlocked
Barcode ID	Locked
Product Name	Locked
Description	Locked
Product Bundle	Locked: All products added to a bundle can't be removed or changed.
Business Cost	Unlocked Pricing is Synced
Sell Qty	Locked
Price	Unlocked Unless Pricing is Synced
Sell Product Bundle Online	Unlocked
Dimensions	Locked
Weight	Locked
Free Ground Shipping	Locked
Flat Rate Shipping	Locked
Shipping and Handling	Locked
1st Item Shipping Pirce	Locked
Additional Item Shipping Price	Locked
Photos	Locked

Vendors

A location can edit synced Vendors; however, it can't delete them.

What's Locked vs Unlocked?

Field Name	Locked vs. Unlocked
Vendor Name	Locked
Email	Locked
Address Line 1	Locked
Address Line 2	Locked
Secondary Contact: Phone	Locked
Secondary Contact: Email	Locked
Secondary Contact: Fax	Locked

Discount

A location can activate, deactivate, and/or edit synced Discounts; however, they can't be deleted.

What's Locked vs Unlocked?

Field Name	Locked vs. Unlocked
Discount Name	Locked
Description	Locked
Start Date & Time	Locked
Discount Has an Expiration Date	Locked
Create Promotion Code for Online Shopping Cart	Locked
Limit Total Number of Uses	Locked
Limit to One Use Per Person	Locked
Minimum Purchase Amount	Locked
Access Level Required to Offer Discount	Unlocked: This setting can be toggled on or off and changed without being affected by the next sync cycle.
Discount will be redeemable by	Locked
Discount will be applied to	Locked
Select Discount Type	Locked
Service, Classes, Add-Ons, and Product	Locked, except for Offered by: You can edit and change the employees who offer the discount without it being affected by the next sync cycle.

Taxes & Checkout

What's Locked vs Unlocked?

Field Name	Locked vs. Unlocked
Taxes	Never Syncs
Include Tax in Online Pricing	Locked
Fees	Locked: However, locations can create new Fees without being affected by the next sync cycle.
Other Payment Methods	Locked: However, locations can create new Fees without being affected by the next sync cycle.
Reward points per review	Locked
Require starting balance for cash drawer	Locked
Deduct a visit from packages and memberships for no shows	Locked
Package & Memberships Sales Go Directly to Employees	Locked
Allow checkout of future appointments	Locked
Show Product Cost at Checkout	Locked
Enable receipt Signature on screen	Locked
Flag usually high checkout amounts	Locked
Receipt Footer Text	Locked

Billing

Credit Card Details: Locked
Billing Address Lines 1 and 2: Locked

Access Levels

Locations with Access Levels synced to a Flagship can't edit or make changes to the permissions. The location can only activate and deactivate the Access Level and assign and remove employees.

What's Locked vs Unlocked?

Field Name	Locked vs. Unlocked
Automatically log out after	Never Syncs
Access Level Toggle	Unlocked: Locations can toggle on and off Access Levels without being affected by the next sync cycle.
Edit	Unlocked: Locations can edit Access Levels without being affected by the next sync cycle.
Delete	Locked
Safe IP Addresses	Unlocked: However, you cannot edit or delete IP addresses synced over from the Flagship.

Payroll Configuration

A location can change the commission rates for synced payroll settings; however, it can't change the commission Tiers and hourly rate Roles.

What's Locked vs Unlocked?

Field Name	Locked vs. Unlocked
Payroll Frequency	Locked
Payroll Closing Day	Locked
Payroll Ending Day	Locked
Include Tips	Locked
Deduct Service/Class/Add-on Cost	Locked
Deduct Product Cost	Locked
Deduct Discounts	Locked
Subtract Membership Discounts from Commission	Locked
Only Pay Hourly Rate or Commission	Locked
Tiered Commission by Revenue for Services, Classes, and Products	Unlocked, except for Tiers: Locations can make changes to an employee's commission without it being affected by the next payroll cycle. However, the location can't change the synced Tier dollar amounts.
Commission by Service, Class, and Product	Unlocked, except for Tiers: Locations can make changes to an employee's commission without it being affected by the next payroll cycle. However, the location can't change the synced Tier dollar amounts.
Hourly Pay	Unlocked, except for role names: Locations can make changes to an employee's hourly rates and Employee Card IDs without it being affected by the next payroll cycle. However, the location can't change the synced role names.

Gift Card Images

Locations can't make changes to or edit the synced gift card images. However, they can add new gift card images.

Form Templates

You can transfer over form and SOAP note templates created by the flagship. With this setting turned on all form/SOAP note templates from the flagship will transfer over to locations attached to that flagship. The synced locations will not be able to:

Delete a form template
Edit a forms name

What's Locked vs Unlocked?

Field Name	Locked vs. Editable
Form is Mandatory for all Clients	Locked
Form is Mandatory when Booking	Unlocked
Always Require Form	Unlocked
Form is Mandatory When Purchasing Membership	Unlocked
Notify When Form is Submitted	Unlocked
Form Has an Expiration Date	Locked
Require Vagaro login to fill out form	Locked

Online Shopping Cart Settings

A synced location can't deactivate the Online Shopping Cart feature until syncing is turned off.

What's Locked vs Unlocked?

Field Name	Locked vs. Editable
Merchant Account	Never Syncs
Sell Services without Booking	Locked
Require or Capture Credit Card at time of Booking Services	Locked: This also includes Deposit, Capture Credit Card, and Cancellation Fees that are set.
Require Deposit or Capture Credit Card at time of Booking Classes	Locked: This also includes Deposit, Capture Credit Card, and Cancellation Fees that are set.
Sell Memberships	Locked
Sell Packages	Locked
Sell Gift Cards	Locked: Sell Gift Cards and all related settings, like Sell Gift Cards Based on Services and Expiration Date, are locked.
Shipping Method	Locked
Select Days for Curbsite or In Store Pickup	Unlocked: Locations can change the pickup dates and open-to-close times without being affected by the next sync cycle.
Only Charge the Most Expnesive "1st Item Shipping Fee" When Selling Multiple Items	Locked
Refund Policy	Locked
Purchase Confirmation Message	Locked
Appointment Cancellation Policy	Locked
Class Cancellation Policy	Locked