If a customer wants to return a product they purchased from your business, you can easily refund them from their customer profile. If you can't find their customer profile, you can refund them from the Transaction List as well.
Before you issue a refund, keep in mind the following:
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You can't undo a refund once processed.
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You can't refund credit/debit transactions 120 days (four months) after the purchase date.
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You can't refund to a different card.
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You can't issue multiple refunds for the same item. For instance, if you issued a partial refund for a service, you can't issue a full refund at a later time.
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Vagaro currently can't refund Interac transactions.
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For Xero and Quickbooks users, refunding a gift card, package, or membership won't be added to your Quickbooks or Xero reports since they are considered virtual money.
Prerequisites: This feature is available for all Vagaro businesses.
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Go to Customers and select the customer that purchased the product.
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Select the Products tab.
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For the product to be refunded, select the Action
menu, then Refund.
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Select the customer's preferred refund method. Unavailable methods are grayed out.
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Enter the full or partial Refund Amount. Optionally, if a tip was included, you can enter the Tip refund.
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Optionally, deselect Return to Stock if you are not returning the product to your inventory.
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Select Next or Confirm.
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Optionally, split a refund between two payment methods, such as cash and a gift card, and then select Confirm.
Note
The refund method fields will update with the amount you entered.
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Enter the Reason for Refund, select whether to print or email the receipt, and then select Refund.
If you selected Print Receipt, you'll be able to print a copy.
You have successfully refunded your customer. You can view all refunded transactions from the Transaction List.
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Go to → → .
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Filter and run the report to find the product transaction.
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Select the Filter menu in the top-right corner, then enter the product's barcode, brand, product, or product type to narrow down your search.
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Swipe left on the product to be refunded, then select Refund.
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Select Refund under the item.
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Enter the full or partial Refund Amount. Optionally, if a tip was included, you can enter the Tip refund.
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Optionally, deselect Return to Stock if you are not returning the product to your inventory.
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Select Next.
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Optionally, split a refund between two payment methods, such as cash and a gift card, and then select Submit.
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Review the Refund Summary, then select Refund.
Note
Your refund summary will update with the amount you entered.
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Enter a reason for the refund, select whether to print and/or email a receipt, and then select Continue.
If you selected Print Receipt, you'll be able to print a copy.
You have successfully refunded your customer. You can view all refunded transactions from the Transaction List.
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Go to → .
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Filter and run the report to find the product transaction.
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Select the Filter menu in the top-right corner, then enter the product's barcode, brand, product, or product type to narrow down your search.
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Hover over the transaction to be refunded, then select Refund.
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Select the customer's preferred refund method. Unavailable methods are grayed out.
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Enter the full or partial Refund Amount. Optionally, if a tip was included, you can enter the Tip refund.
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Optionally, deselect Return to Stock if you are not returning the product to your inventory.
-
Select Next or Confirm.
-
Optionally, split a refund between two payment methods, such as cash and a gift card, and then select Confirm.
Note
The refund method fields will update with the amount you entered.
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Enter the Reason for Refund, select whether to print or email the receipt, and then select Refund.
If you selected Print Receipt, you'll be able to print a copy.
You have successfully refunded your customer. You can view all refunded transactions from the Transaction List.
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