If your customer is unsatisfied with their purchase, you can refund a customer for their package purchase in full, even if they used up some of their visits.
Prerequisites: This feature is only available on the web version of Vagaro.
To refund a partially redeemed package:
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Go to → .
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Run your Transaction List Report and find the transaction. If you can't find the transaction, you can filter the report for more specific transactions.
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Next to the transaction you want to refund, expand the Action menu, then select Refund.
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Select the payment method you want refunded, then select the box underneath it to go to the Refund Summary.
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Select the box under Refund Amount, then select Full Price. The refund amount will change to the original price of the package.
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Select Next.
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Enter the Gift Card Amount, and then select Submit to go back to the refund screen.
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Select Confirm.
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Enter the Reason for Refund, select whether to print or email the receipt, and then select Refund.
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Select Refund to finalize.
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If you selected Print Receipt, you'll be able to print a copy.
You have successfully refunded your customer. You can view all refunded transactions from the Transaction List.
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