Fully Refund a Partially Redeemed Package

Go to More → Reports → Sales → Transaction List.

At the top of the screen, select the Date Range of the time card entries to view.

Select the Filters button, then select your filters to reduce the number of transactions to search, then select Run Report.

1. In the Transaction Type list, select Packages.

2. Optionally, in the Search bar, enter all or part of the barcode, brand name, product name, product type, and even transaction ID if you know it.

Swipe left on the package to be refunded, then select Refund.

Select Refund under the item.

Enter the full or partial Refund Amount and the Tip amount to refund, if applicable, then select Next.

Optionally, deselect Return to Stock if you are not returning the product to your inventory.

Select Next.

Optionally, split a refund between two payment methods, such as cash and a gift card, and then select Submit.

Review the Refund Summary, then select Refund.

Enter a reason for the refund, select whether to Print Receipt or Email Receipt, then select Continue.

Go to Reports → Sales → Transaction List.

At the top of the screen, select your filters to reduce the number of transactions to search then select Run Report.

1. Optionally, select the Transaction Date, Service Provider(s), and Customer.

2. Expand the Advanced Filters, then in the Transaction Type list, select Packages.

3. Optionally, select any other filters that may help you find the package to be refunded.

Hover over the package to be refunded, then select Refund.

Select the customer's preferred refund method. Unavailable methods are grayed out.

Enter the full or partial Refund Amount. Optionally, if a tip was included, you can enter the Tip refund.

Select Next or Confirm.

Optionally, split the refund between two payment methods, such as cash and a gift card, and then select Confirm.

The refund method fields will update with the amount you entered.

Enter the Reason for Refund, select whether to Email Receipt or Print Receipt, then select Refund.