Any customer can reload an empty gift card by purchasing it again using the same gift card number. This process is the same as creating a new gift card, but the same gift card number is reused.
Alternatively, you can update the balance of a gift card in the Gift Card report; however, it will not be tracked as a sale, nor will the employee updating the amount receive a commission for it. All sales and commissions are tracked only if items are sold on the Checkout screen.
Important
Each customer is restricted from purchasing more than $1,500 (or the equivalent in local currency) in gift cards per day. This limit includes individual gift certificates for smaller amounts that add up to more than $1,500 or a single one for more than $1,500. Restrictions are set by FinCen and our banking partners.
Prerequisites: This feature is available for all Vagaro businesses. The gift card number being reloaded must already exist in the business's Gift Card report and have a zero balance.
Only gift cards with an empty balance can be reloaded; otherwise, you will see a message that the gift card number already exists.
To reload a gift card:
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On the Checkout screen, search for and select the customer reloading the gift card.
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Select Shopping Cart, + Add Item, then Gift.
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Re-add the gift card's information.
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Enter or scan the Gift Card # to be reused, then select Done.
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Optionally, select the Recipient's Name; otherwise, the card will be sent to the customer reloading the gift card.
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Enter the remaining information for the gift card, then select Add to Cart or Save.
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In the Reset Gift Card popup, select Reset Gift Card. The Gift Card # is updated with a sequence number (-0001), which will be increased by one (-0002) each time the card is reloaded.
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Select Add to Cart again.
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Add any other items to the shopping cart as needed, then select Done.
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Complete the checkout process.
Only gift cards with an empty balance can be reloaded; otherwise, you will see a message that the gift card number already exists.
To reload a gift card:
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On the Checkout screen, search for and select the customer reloading the gift card.
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At the bottom of the screen, select Gift Card.
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In the Add Gift Card popup, provide the following information (all fields marked with an asterisk [*] are required):
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Gift Card Number*: Enter or scan the gift card number to be be reused.
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Service/Class/Add-On: Optionally, select a service, class, or add-on that the gift card must be used for, as well as the No. of Visit(s) (number of visits). If your business allows, the customer can convert those services to a monetary amount.
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Amount*: Enter the monetary value of the gift card.
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Expire On*: Select an expiration date, or leave it as Never to allow the card to be used indefinitely until the amount or number of services run out.
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Sender's Name: Already selected; the customer reloading the gift card.
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Recipient's Name: Select the recipient of the gift card. Select New if you need to create a customer profile for them.
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Send On: If a recipient was selected, choose the date when the recipient will receive the gift card via email.
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Message: Enter a message about the gift card to the recipient from the sender, such as birthday or holiday wishes.
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Template Type: Select a template category and image for the gift card.
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Print Gift Card: Select whether to print a paper copy of the gift card for the sender to give to the recipient.
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Send email to: Select whether to send the gift card via email to the recipient, if one is selected.
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Select Next.
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In the Alert popup, select Reset Gift Card.
The Gift Card Number is updated with a sequence number (-0001), which will be increased by one (-0002) each time the card is reloaded.
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Select Next again.
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On the Gift Card Preview screen, select Add Gift Card.
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Add any other items to the shopping cart, then complete the checkout process.
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