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Checking Out using Vagaro Pay Later

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Jamie Bennett
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Follow the steps below to check out a customer using Vagaro Pay Later (VPL). If your customer hasn't signed up for VPL yet, you can invite them to sign up from the Checkout page while you're completing a transaction.

Important

The Vagaro Pro app and Web screens have similar steps for both versions. Follow the steps below, but remember that your screen may look different.

Also, keep in mind that for every VPL transaction, there is a 6% non-refundable fee.

This article will cover the following:

Related Article: Getting Started with Vagaro Pay Later

Important

Please Read Before Continuing!

Only available for US businesses. After one business day, all VPL payments deposit into the booth renter's or the business's merchant account. The cut-off time is 6 p.m. PST. Any transactions made with VPL after 6 p.m. will be deposited in two business days.

Invite a Customer to Vagaro Pay Later

From the Checkout screen

  1. Vagaro Pro: Tap Checkout.

    stock_vpro_checkout.png

    Web: Click Checkout.

    stock_click_checkout_2x.png

  2. Select or create a customer from the checkout screen.

    You will see an Invite chip if the customer has not signed up for VPL.

  3. Click or tap Invite.

    invite_vpl_2x.png

  4. Enter a phone number and email address, then click or tap Send to Customer or have the customer scan the QR code with their device.

    send_invite_2x.png

From a Customer's Profile

  1. Vagaro Pro: Tap Customers.

    VPro_customers_selection_2x.png

    Web: Hover over Customers, then click Customers Management.

    stock_cust_cust_mgmt_2x.png

  2. Select a customer.

  3. In the Vagaro Pay Later section, click or tap Send Invite.

    customer_profile_2x.png

  4. Enter a phone number and email address, then click or tap Send to Customer or have the customer scan the QR code with their device.

    send_invite_web_2x.png

An invite to sign up for VPL is sent to the customer.

Checkout with Vagaro Pay Later

  1. Click or tap Checkout.

  2. Select a customer and enter products, services, or classes.

    Note

    You cannot pay for recurring packages or memberships with VPL.

  3. Enter the VPL payment amount, then click or tap Checkout.

    paylater_checkout.png

    Splitting VPL Payments with Other Payment Methods

    The payment can be paid entirely with VPL or split between VPL, cash, gift card, credit card, or check.

    Maximum Limit Reached

    If the initial VPL transaction exceeds the Maximum Limit, a pop-up window will prompt you to Split with Credit Card or Use a Different Payment Method.

    split_vpl_2x.png

    • Click or tap Split with Credit Card, then charge a credit card.

      You can split the payment using a Card on File or Credit Card Reader (if connected).

    • Click or tap Use Different Payment to split with payment methods other than credit card.

    Once Change Due is greater than or equal to 0, click or tap Checkout again to begin the customer checkout process.

    paylater_split_payment.png

  4. Enter the customer's phone number and email address, then click or tap Send to Customer or have the customer scan the QR code on their device.

    send_invite_web_2x.png

    The VPL checkout screen is sent to the customer's device. Please wait until they complete the checkout.

The system waits five minutes for the customer to complete the transaction on their device. Click or tap Resend Vagaro Pay Later Checkout to Customer to send new links to the customer. If your customer changes their mind, you can click or tap Cancel Vagaro Pay Later Checkout, then click Cancel Checkout to cancel the VPL checkout process.

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cancel_checkout_confirm_2x.png

Customer Checkout Process

From this point on, the customer will continue the checkout process from their device. Have the customer follow the steps below.

Customer Checkout

  1. Open the Checkout link sent to your device.

  2. Click or Tap Next.

    1_customer_checkout_2x.png

  3. Choose a tip option and tap Next.

    2_tip_2x.png

  4. Select a bank account (if more than one is listed), review payments, then tap checkout.

    3_checkout_2x.png

  5. Review and accept the EFT Notice.

    accept_vpl_2x.png

  6. A Checkout Complete screen displays.

Split with Credit Card

Charge your credit card

  1. Open the Checkout link sent to your device.

    Note

    The text or email will prompt you to complete the Contactless Checkout. This prompt is for Vagaro Pay Later.

  2. Add a tip, then tap Next.

  3. Tap Continue on the split payment screen.

    continue_split_payment_2x.png

  4. Tap Charge Card.

    charge_card_vpl_2x.png

  5. Please sign for the transaction, then tap Next.

    signature_vpl_2x.png

Next, start the VPL checkout process.

  1. Select a bank account (if more than one is listed), review payments, and tap Checkout.

    select_bank_vpl_2x.png

  2. Review and accept the EFT Notice.

    accept_eft_2x.png

  3. A Checkout Complete screen displays.

The Customer's Checkout Failed. What Should I Do?

Customers are not guaranteed acceptance for VPL transactions. VPL accepts or denies individual transactions on a case-by-case basis. Approval to enroll in VPL is not a guarantee of the transaction's acceptance. When a payment fails, the customer can pay for the entire transaction with Credit Card or any other payment method.

paylater_checkout_failure.png

  • Click or tap Charge Card (Transaction Amount) to pay for the entire transaction with a credit card.

  • Click or tap Cancel Entire Transaction to pay for the transaction using other payment methods.

While failures can be frustrating for both the business owner and the customer, there are some steps you can take to prevent failed payments.

DOs

  • Communicate with your customers about VPL. Mention that there is no guarantee for approval.

  • Charge a customer before performing a service for large VPL transactions.

    A VPL denial after a pricey service can be a difficult scenario to deal with.

DON'Ts

  • Have multiple transactions with VPL for the same customer in a short period, including deposits.

    When a customer is approved for VPL with an initial deposit, the payment may fail when the remaining balance of the service is paid for. To prevent this from happening, you can set the deposit amount to 100% of the service price when paying with VPL.

    By setting the deposit for the full amount of the service, you ensure that the VPL payment is successfully processed and the service is fully paid for. This can avoid confusion or complications if the payment is denied when the balance is due.

We are here to help. Please contact Vagaro Support for any questions/concerns.

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