With Vagaro Pay Later, your customers can make larger purchases knowing they can pay over six weeks in four installments with no finance charges. Vagaro will deposit the purchase amount, minus a 6% non-refundable fee per transaction, into your bank account the next business day.
After checking out, future payments are handled between the customer and Vagaro, so your business won't be affected if a customer misses a payment.
Important
Please Read Before Continuing!
All Vagaro Pay Later payments are deposited into the booth renter's or the business's merchant account after one business day. The cut-off time is 6 PM PT (3 PM ET). Any transactions made after the cut-off time will be deposited in two business days.
If your customers have any questions about Vagaro Pay Later, please direct them to call our dedicated support number at (866) 332-1131.
Prerequisites: This feature is available only to businesses in the US.
Activating Vagaro Pay Later requires Credit Card Processing. It may take up to 72 hours to process your application.
Once you've been approved, you can check out your customers with VPL, and customers will see the option on your Vagaro Listing Page to pay with VPL.
To sign up for VPL:
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Go to the Vagaro Pay Later screen.
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Vagaro Pro App: Go to → → → .
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Web Version: Go to → → .
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Select Activate.
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Read the Vagaro Pay Later Terms, agree to the terms and conditions by selecting the checkbox, and then select Save.
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Optionally, select Send Invites to invite your customers to VPL, or select Not Now to close the pop-up to invite your customers later.
Note
These email invitations are free and will not be deducted from your email marketing plan.
Customers will receive an email to sign up for Vagaro Pay Later:
If you select Not Now, you can return to the Vagaro Pay Later screen after it has been activated, and then select Invite Customers at the bottom of the screen.
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Once VPL is activated, set a minimum and maximum limit for customer VPL purchases, then select Save.
After setting up VPL for your business, booth renters and employees with a merchant account are automatically enrolled for VPL. If you've set up a commission structure for products, services, or classes, service providers will receive their full commission from the sale total.
If a VPL transaction applies to multiple merchant accounts in a single checkout, the funds are automatically divided into those employees' bank accounts. The 6% transaction fee is not deducted from commissions.
Booth renters must also view and agree to the participation agreement for Credit Card Processing before they can start using VPL.
When you refund customers' purchases made with VPL, the amount must be returned to the same payment type that was used for the original transaction. For example, if a payment was split between cash, credit card, gift card, and VPL, refund the same amounts for each payment method.
Always refund VPL purchases through the Transaction List Report. Vagaro will reimburse the customer's entire purchase price or any paid installments, and the amount will be taken into your account, minus the non-refundable 6% fee for the transaction.
Important
Do not refund a transaction paid for with VPL using cash or gift cards! The customer’s account will not be credited for the refund, or you might refund the same customer twice.
You can find VPL reporting in:
You can deactivate VPL at any time, even if customers are still paying installments.
To deactivate VPL:
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Go to the Vagaro Pay Later screen.
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Select Deactivate.
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In the popup, select Deactivate to confirm.
Comments
10 comments
Recently begin using Vagaro Pay Later and my first experience was not pleasant for my client or myself. From my understanding, after speaking with an agent, because I require a deposit at the time of booking, potential clients only have the ability to be approved for the deposit amount and not the full amount of the services they are booking for.
I was not aware of this so when checking out my client she was under the impression she was approved for the full services booked, but when I went to check her out that was not the case, "Pay Later" only took care of the deposit.
Is there a future plan to have a work around where at the time of checkout potential clients can get approve for the full amount of the services booked that will allow me to still keep making despots mandatory for clients who choose not to use the pay later option?
Hi Keana,
The customer will need VPL approval twice, once for the deposit and once for checkout, to pay for the entire service with Vagaro Pay Later. Transactions are approved on a case-by-case basis, but a customer can pay for a deposit and the remaining amount with Vagaro Pay Later. As a suggestion, I would recommend checking out the remaining amount before performing the service/class or checking out the entire service at once.
Thanks,
Jamie
I signed up for Vagaro Pay later to make things easier on my clients. I thought this additional option would have been easier & beneficial for both my clientele & myself…it’s been an embarrassing journey so far. Every single client that has applied are receiving a decline status at checkout. I’m not sure if I’m doing anything wrong on my end, but I’m not sure if I can continually try to utilize it with all of my clients and causing embarrassment.
Hi Beverly,
I understand that it can be difficult to tell a customer that their payment was declined. There is nothing that you are doing wrong because there is no guarantee that a transaction will be approved for Vagaro Pay Later, so it might be worth mentioning that there is a possibility for a decline. Each business type has a set maximum checkout amount for Vagaro Pay Later. Could you tell me what type of business you are?
Thanks,
Jamie
Hi Jaime,
Thank you for responding. Yes, I have prefaced every checkout through Vagaro pay later with the possibility of not being approved. It’s just concerning that not one client has been approved yet. I’m a hairstylist.
Hi Beverly,
Your maximum checkout amount with Vagaro Pay Later should be around $1500. Customers can be denied for a variety of reasons based on the information provided by the customer. The actual specific cause of failure and details can be provided by reaching out to Certegy at 1-833-293-3133.
Thanks,
Jamie
My first experience using Pay Later leaves me wanting to deactivate the feature with a 6% fee and no tips.
I offered my long time client the use of the Pay Later feature for the first time. Her total was $300. But $282 was deposited into my bank account. No where are the fees listed so I contacted customer service and was told this information is only visible when signing up. As a busy business owner, I don't recall petty fees. But $18 to use this feature caught my attention. It would have been much appreciated for a transparent alert or reminder before the transaction and then a fee breakdown email from vagaro. ( Also useful for tax season to write off fees) BUT most importantly the feature has no place for them to tip or otherwise she would have as she usually does. So I lost $68 using this feature!
Hey Lacey,
The 6% fee is the industry standard for Buy Now, Pay Later and is clearly stated in the VPL Terms and Conditions, this support article, and our sales pages. However, I will look into why you cannot apply a tip after a VPL purchase. In the meantime, you can enter a tip before completing the transaction. Please see the image below.
Thank you,
Jamie
I will be deactivating Vagaro Pay Later after only one use. They sent someone else my $850.00 transaction and they told me it was nothing I did I settings and it was a problem on their side and I have to reach out to that person send to me the money. Then once I addressed how my tax stuff will be effected they said to reach out to a tax specialist. They did not fix any issue I called about.
Taylor I'm creating a support ticket for this.
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