If you are having issues setting up your Vagaro Receipt Printer, follow the troubleshooting tips below for both the printer and your device.
Topics covered in this article:
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Printer Lights
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Blue light under cloud icon: printer is connected to a network
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Green light under power icon: printer is turned on
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Red light under caution icon: printer is out of paper, blocked with paper, or experiencing voltage issues. If the red light is flashing, your printer is overheating and must be turned off to cool.
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Flashing white light: The receipt is ready to take.
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Solid white light: Paper is running low.
Before troubleshooting on your smartphone or computer, make sure you follow the steps below.
Factory Reset Printer
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Hold the Config Key (button next to the Ethernet port) for 10 seconds until you hear a voice command.
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Release the button and press the Paper Feed. The printer will “beep” again and reboot, which resets all network configurations.
Important
After troubleshooting, remove and reconnect your printer from Vagaro Pro or Vagaro.com.
Fix Printing Issues
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Press the Paper Feed button to see if the feed is working properly.
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Restart your printer by turning it off and on.
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Open the paper and try and reinsert the receipt paper. The receipt paper should roll under.
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Try another connection method, like USB or Bluetooth, to see if the issue might be your method of connection.
Check if the Printer is Connected to Your Wi-Fi Network:
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Quickly double-press the Config Key to print the network settings page.
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Under [Network Test], check the network name after Link => SSID: (name).
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Make sure that the network names match the Wi-FI network you are currently on. If it doesn't, follow the steps in Factory Reset the Printer.
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If Current Network shows FAIL, try moving your device closer to your router or follow the steps in Factory Reset the Printer.
Important
After troubleshooting, remove and reconnect your printer from Vagaro Pro or Vagaro.com.
Troubleshooting tips for Windows 11 devices.
USB:
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Click the Windows icon.
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Search for Control Panel.
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Click Hardware & Sound.
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Find USB Printing Support in the USB container.
If you do not see this device, there may be an issue with your USB cable.
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Click Update Drivers if the option is available.
Wi-Fi:
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Make sure your Wi-Fi settings are enabled.
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Click the Windows icon.
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Search "Settings" and click Settings.
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Click Network & internet.
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Toggle Wi-Fi on and click Wi-Fi.
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Click Manage known networks.
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Click Forget next to your Wi-Fi network.
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Reconnect to your Wi-Fi.
Troubleshooting tips for Mac Devices.
Wi-Fi:
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Restart your computer.
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Restart your router.
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On your Mac, click the Apple icon and click System Preferences.
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Click Network.
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Click Wi-Fi.
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Click Advanced.
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Select your Wi-Fi network.
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Click the - button, click Remove, and then click Ok to confirm.
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Click Apply to save changes.
Bluetooth:
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Navigate to
→ . -
Toggle Bluetooth on.
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If your printer is already paired, tap the (I) icon next to the device in My Devices and tap Forget this device.
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Under Other Devices, tap the Vagaro receipt printer (CloudPrint_xxxx) to pair.
Wi-Fi:
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Restart your mobile device.
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Restart your router.
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On your device, navigate to
→ . -
Tap the (I) icon next to your network.
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Tap Forget This Network.
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Reconnect to your Wi-Fi network.
Troubleshooting tips for Android devices.
Bluetooth:
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Make sure Bluetooth is turned on.
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Navigate to
→ → . -
Toggle Bluetooth on.
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Distance matters!
Try moving closer to the Vagaro receipt printer. The printer might not detect your device if you are far away.
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Pair with your device manually.
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Navigate to
→ → → . -
If you have already paired to the Vagaro receipt printer (CloudPrint_xxxx), tap the gear icon and tap Forget. Return to the Connected Devices screen.
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Tap Pair new device and tap the receipt printer.
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Pair with the printer.
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Wi-Fi:
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Restart your mobile device.
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Restart your router.
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On your device, navigate to
→ → . -
Toggle Wi-Fi on.
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Tap your network.
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Tap Forget Network.
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Return to Wi-Fi and reconnect to your network.
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