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Two-Factor or Two-Step Authentication

Comments

27 comments

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    Tonya Atkinson

    So it is because I have a dynamic IP address both at home and at the spa, that is why I have to do this 2 step verification over and over?

    3
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    Reception

    Is there a way to turn this off? We are prompted nearly every time the home screen times out to do the 2-factor authorization and resign in again. It gets texted to our account holder's phone and is not always available- quite frustrating. 

    10
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    Donna J

    2-Factor Authentication is now the default for all employee accounts. There is no way to turn it off. It SHOULD only require verification every 30-days from a particular device, so if that's not what you are experiencing, please contact support for more help.

    -1
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    Sandra Kerr

    I'm having the same issue.  EVERY time I go into Vagaro from the same device, they send me a code via text that I have to enter in order to access the program.  Yes; frustrating.

     

    2
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    Kristy Medo

    We are having to enter a code EVERY SINGLE TIME WE LOGIN and we need this to stop!  We work in a spa and our staff members are NOT allowed to have their phones.  They must have them locked up in their locker at all times unless they are on breaks.  Disable this feature unless requested!

     

    4
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    Donna J

    I understand your frustration and I'm passing your comments along to our dev team. 

    0
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    Laurel Spinner

    I don't even have a multi person account at the moment and it is making me do the verification every time I turn it on in the morning. Pain in the ASS

    2
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    Miguel Leslie

    How do we disable this 2-Factor Authentication? This is not necessary for us and is a real inconvenience. 

    0
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    Donna J

    Folks, I don't know what to say. I know there are anti-fraud reasons for implementing 2-factor... I don't know if anything is being done to either make it easier to use or find ways to disable it for those that really don't need it.

    0
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    Team

    OMGoosh!  Help!  This is time-consuming and crazy! Every time we log in on our desktop version of Vagaro it's shooting us a verification code. How do we turn this off ⁉️... I'm not doing any transactions through VGR, I don't need this degree of fraud prevention. 

    2
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    Tico

    PLEASE VAGARO support, remove this feature or let us choose. EVERY single time we login we have to do the authentication Its time consuming and very frustrating. It should only ask for the code when we login using a different IP address or device. Not on the same device every single day.

    0
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    Linny Woodward

    How do we set the code to go to a different phone number, without changing the main phone number?

    0
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    Jamie Bennett

    Hi Linny,

    Vagaro currently doesn't have that feature for 2-factor authentication. However, you can request this feature to be added in the future.
    https://feedback.vagaro.com/forums/915991-feature-requests

    Thanks,

    Jamie

    0
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    Raoul Rossiter

    I realize 2-Factor Authentication is supposed to be every 30 days, but Vagaro thinks that every login (from the SAME computer, browser, and network) is a "new device". I used to only get an email informing me of this which I was willing to put up with. Now, as of this morning, it's 2-factor authentication every time. E gads. 

    Is there something I can do to get Vagaro to remember my computer/browser/network?

    Thanks, 

    Raoul

    0
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    Jamie Bennett

    Hi Raoul, 

    Thanks for bringing this to our attention. I created a ticket for you. Somebody from support will contact you shortly.

    Thanks,

    Jamie

    0
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    Laura

    We are experiencing the exact same issue as most above commenting. I realize 2-Factor Authentication is supposed to be every 30 days, but Vagaro thinks that every login (from the SAME computer, browser, and network) is a "new device".

    Is there something I can do to get Vagaro to remember my computer/browser/network or pause the 2FA altogether until that's possible? It's impeding our productivity to extreme levels at this point.

    0
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    Ginny Patterson

    I want to disable this feature. It requires it every time from my desktop at my salon and I'm not there every day. My stylists can't get in to book! We don't run payments through vagaro. I'm ready to switch to a different booking program.

    2
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    Michelle

    So we have the same issue. It prompts us for the code every time.  We also want this feature removed.

    0
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    Elisia Dias

    Same issue here... please, we need to disable this feature.

    0
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    Carmen Milne

    This is happening tour account ass well please help!

    0
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    Peloton Instructor

    Like others, we do not use Vagaro for transactions - only for scheduling. We DO NOT need this level of security and it is creating a lot of chaos for our business. Honestly, we will probably seek a different platform if this "feature" can't be disabled.

    0
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    Room Joee

    your system getting broken every day. we dont want this feature, why can we have options to turn or off?

    0
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    Donna J

    I've assigned support tickets for these last two comments on 2-FA. You should hear from them soon.

    0
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    Jen

    My staff HATES this and wants a way to turn it off.. really this is the biggest complaint they have for the whole system. We get asked to verify all the time, sometimes multiple times in a day. Is there a way to turn this off? It would be appreciated. 

    1
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    Wax Admin

    This is a terrible update. Please turn it off or make it accessible to turn off by choice.

    0
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    MaKayla

    Please create a way to turn this feature off. It is more of a hassle than it is a help and very frustrating. 

    0
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    Donna J

    I'm told that, for many security reasons (more than just payment processing), this is here to stay. Please be sure you have the latest version of the app.

    0

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