The Connect chat widget adds a chat button to your MySite, so visitors can reach you while they browse your site. With Vera receptionist, a potential customer can also ask about a service, a price, or your availability right from the page they're on.
You control how the widget looks and where it appears, so it matches your brand and shows up only where it's useful.
Prerequisites: This feature requires MySite. You may be unable to respond to some messages if you don't have a Text Messaging Plan.
Customize the chat widget so it looks like part of your site instead of an add-on. You can change the button text and icon, match the widget to your site's button styles and colors, and choose which pages show it. For example, you might show the widget only on your services and pricing pages, where visitors are most likely to have questions before they book.
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Select MySite
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In the top-left corner, go to Settings
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In Settings, select Chat Widget. The widget settings appear on the right.
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Make sure your widget is set to Enable.
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Optionally, customize your widget settings:
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Button Text: Change the text on your chat button. Customers on mobile devices see only the chat Icon.
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Icon: Change the icon for your chat widget.
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Show Chat Widget: Show the widget on All Pages or only on the Certain Pages you select.
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Widget Style: Match the widget to a button style from your Site Styling. The widget uses your primary, secondary, or tertiary button style.
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Colors: Set the Background Color and Font Color for your widget.
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BG: Change the background Color, Image, or Gradient.
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Shape: Adjust the widget's shape, margin, padding, border, and corner radius.
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Text: Change the font style of the chat widget text. Most text settings affect only the chat button text. Font color is the only setting that changes the color of all widget text.
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Effects: Hide the widget on specific devices or add effects to it.
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Preview and publish the changes to your MySite:
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To preview your MySite, go to Publish, then select Preview.
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To publish your website, go to Publish, then select Publish.
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Turn off the chat widget when you can't answer messages quickly, such as during a vacation, a staffing change, or an especially busy season. Hiding the widget keeps visitors from sending messages that go unanswered, which protects their first impression of your business. When you're ready to chat again, you can turn the widget back on.
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Select MySite
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In the top-left corner, go to Settings
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In Settings, select Chat Widget. The widget settings appear on the right.
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Select Disable to turn off the widget.
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Preview and publish the changes to your MySite:
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To preview your MySite, go to Publish, then select Preview.
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To publish your website, go to Publish, then select Publish.
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Turn the chat widget on when you're ready to answer visitors again. After you turn it on and publish your site, the chat button appears on the pages you chose in your widget settings.
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Select MySite
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In the top-left corner, go to Settings
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In Settings, select Chat Widget. The widget settings appear on the right.
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Select Enable to turn on the widget.
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Preview and publish the changes to your MySite:
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To preview your MySite, go to Publish, then select Preview.
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To publish your website, go to Publish, then select Publish.
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