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Using the WisePOS E with Vagaro

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Donna J
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Check out clients securely and process credit card payments quickly using the WisePOS E.

Note

The WisePOS E is Vagaro's EMV reader for the United Kingdom, Canada, and Australia. For US-based customers, please see Using the EMV Reader with Vagaro Pro.

Related article: Using the WisePad 3 Mobile with Vagaro Pro

In this article, we will go over:

Advantages of Using the WisePOS E

  • Dip, Tap, or Swipe: Accept credit card payments as well as Apple Pay and Google Pay

  • Chargeback Protection: Protect your customers' card-dipped payments from fraud

  • Expanded Compatibility: Our EMV reader works with Apple and Android phones and tablets, the Vagaro Pay Desk, and the Vagaro Web application (on PCs and laptops)

  • Wireless Connection: The WisePOS E connects to your devices using Wi-Fi

Connect to the WisePOS E (first-time use)

Remember that the Wise POS E connects to your devices using your Wi-Fi network. Be sure you know the name of your Wi-Fi network (because often, more than one will show up when starting a connection) for the setup.

The first-time pairing will look the same whether you're on a mobile device (phone or tablet) or your desktop or laptop computer, so we'll use a mixed set of images for these pairing instructions.

  1. Go to Checkout on your device and click or tap Connect.

    stock_vpro_intl_checkout_2x.png
    connect_checkout_btns_2x.png

    1. On a desktop or laptop, the first pairing screen will display.

    2. On a mobile device, you'll be presented with a choice of Wise devices:

      select_reader_bottom_sheet_2x.png

      Select the WisePOS E.

      Follow the instructions on the WisePOS E wizard.

  2. Turn on your reader.

    step1_wisePOS_wizard_2x.png

  3. Put the reader into Admin mode by swiping right on the screen and entering the Admin PIN (07139).

    step2_wisePOS_wizard_2x.png

  4. Select your Wi-Fi network.

    step3_wisePOS_wizard_2x.png

  5. Generate a Pairing Code.

    step4_wisePOS_wizard_2x.png

  6. Enter the code in the dialog, name your reader (optional), and click/tap Register Vagaro Reader.

    step5_wisePOS_wizard.png

  7. The Successfully Paired message displays.

    successfully_paired_2x.png

Payment Processing using the WisePOS E

Because the steps are the same whether you're using a mobile device, a PC, or a laptop, we're using a mixed set of images for these instructions.

Important

Canadian Business Owners - if your customer uses an Interac card, they will only be asked to enter their PIN when a transaction costs over $100.

  1. On the Checkout screen, make sure your reader is connected or click or tap Connect.

    pay_w_card_checkout_btns_2x.png
    connect_checkout_btns_2x.png

    1. Click or tap Pair. If more than one device is found, match the serial number to your device first.

      vagaro_reader_found_2x.png
      pair_reader_popup_no_description_2x.png

    2. Success message:

      emv_paired_success_2x.png

  2. Click or tap Pay with Card.

    Canadian customers may see a selection box for either a Credit Card or Interac Card. Make your selection.

    action_list_2x.png

    Note

    Before charging the customer's card, tip options will display on the Wise POS E. The customer can select from the selected tip options in Checkout Settings, add a custom tip, or tap No tip.

  3. Dip, Tap or Swipe the customer's card.

    pay_with_card_2x.png

  4. Complete the checkout process (tip, signature, etc.)

Unassigning a Reader

When you connect a chip reader to a device, it assigns the reader to that specific device. If another business attempts to use that reader, they'll see a popup stating that the reader is assigned to another business. This means that the other business must unassign the reader first. Have the other business call Vagaro support to get the device unassigned.

reader_assigned_2x.png

Firmware Updates

Firmware updates keep your EMV reader compatible and current with new media.

Stripe maintains the software that controls the WisePOS E. The reader receives updates automatically from Stripe when not in use. As reader software updates are made available, update your readers to the latest version. Failing to install a required update can prevent a reader from accepting payments.

Leave your reader on and connected to power to receive automatic software updates. This ensures that updates happen at midnight (in the time zone of the assigned location) to avoid interruption to sales. If you unplug the reader at night, an update could start when you turn it back on. To manually check for an update, reboot the reader.

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