The WisePOS E is Vagaro's EMV reader for the United Kingdom, Canada, and Australia. For US-based customers, see Troubleshooting the EMV Reader on a Mobile Device.
Important
Some customers have noticed connection issues when pairing their Wise POS E or capturing customer credit cards with Vagaro. If you've noticed this issue, we highly recommend that you switch to a static IP address to solve this issue. Purchasing a static IP (internet protocol) allows Vagaro to run faster and avoids any connection with the Wise POS E. Many Vagaro businesses that made the switch have noticed a significant improvement with the Wise POS E and payments.
What is a static IP address?
A static IP address is like a permanent label assigned to a device, such as your computer or router, within your network. In contrast, a dynamic IP address is a temporary label assigned when you connect to a network and may change over time. Because your address changes with a dynamic and the Wise POS E is connected to your Wi-Fi, it can cause connectivity issues.
Prerequisites: Requires the WisePOS E.
For the best Wise POS E connectivity, an optimal internet setup is key. Here's a checklist to ensure that you're ready to use your Wise POS E.
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Have Your Own Internet Line:
A dedicated or static line helps maintain steady speeds and reduces hiccups. For the fastest speed, connect your computer directly to your browser using an Ethernet cable.
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Minimum Internet Speed:
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Download Speed: At least 50 Mbps.
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Upload Speed: At least 10 MBps.
You can check your connection with Speedtest by Ookla or Fast.com.
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Get a Dual-Band Router:
Use a router that offers both 2.5 GHz and 5 GHz bands.
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Make Sure Your Router is Close to Your Device:
If you conduct your business on the opposite side of the building from your router, you will have lower speeds. Make sure to keep your router centrally located and elevated off the floor.
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Ensure Your Router Has a Static IP Address:
Your WisePOS E may lose connection if you have a dynamic IP address. Talk to your internet provider to ensure that your IP address is static.
Here are some general scenarios that you may be dealing with.
If your reader doesn't update, it's possible that it can't connect to Stripe. To check its connectivity:
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Cards that support NFC payments have the marking below.
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Make sure the credit card is placed within a 4-centimeter range on top of the NFC symbol on the reader's display.
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Ask the customer to take their card out of their wallet or purse to avoid any interference.
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If their customer is using Apple Pay or Google Pay, ensure that their payment application application is open and they have selected a card.
If the diagnostics of the reader shows DNS Resolution as Failed, you will need to change the DNS settings for your device.
To configure your Windows DNS settings:
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In the bottom-left corner, select the Search box.
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Search for and open the Control Panel.
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Go to → → .
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Right-select the network you're currently on, then choose Properties.
Note
If you are using a Wired (Ethernet) and Wi-Fi connection, complete the steps below for both devices.
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Select Internet Protocol Version 4 (TCP/IPv4) so that it's highlighted, then select Properties.
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Select the checkbox for Use the following DNS server addresses, then enter a third-party DNS server you want to use, and then select Ok.
For example, you can use Google's DNS servers: 8.8.8.8 and 8.8.4.4.
Note
If you also want to set a custom DNS server for IPv6 connections as well, select Internet Protocol Version 6 (TCIP/IPv6), select Properties, and enter the IPv6 addresses as well. Select OK to finalize.
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Restart your computer, and then try to connect your device again. Repeat the steps above for the other networks and devices you use with your reader.
To configure your Mac DNS settings:
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Go to → .
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Select the network type you want to use, like Wi-Fi on the left, then select Advanced.
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Select the DNS button.
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Select the + button in the bottom-left corner and enter an IPv4 or IPv6 server address. Select Ok to finalize.
For example, you can use Google's IPv4 addresses 8.8.8.8 and 8.8.4.4.
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Restart your computer, and then try to connect your device again. Repeat the steps above for the other networks and devices you use with your reader.
To configure your iPhone or iPad DNS settings:
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Go to → .
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Select the i button next to the Wi-Fi network to be configured.
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Scroll down to Configure DNS and select it.
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Select Manual and remove any DNS servers you don't want to use by selecting the minus icon.
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Select the green plus icon, and then enter an IPv5 or IPv6 server address. Select Save to finalize.
For example, you can use Google's IPv4 addresses 8.8.8.8 and 8.8.4.4.
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Restart your computer, and then try to connect your device again. Repeat the steps above for the other networks and devices you use with your reader.
To configure your Android Phone or Tablet settings or the Vagaro Pay Desk settings:
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Go to → .
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Find the Wi-Fi network you're using, select and hold it, and then select Modify Network.
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Select the IP settings list and select Statis.
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Change DNS 1 and DNS 2 and enter your preferred DNS server addresses.
For example, you can use Google's IPv4 addresses 8.8.8.8 and 8.8.4.4.
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Select Save.
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Restart your computer, and then try to connect your device again. Repeat the steps above for the other networks and devices you use with your reader.
To configure your Chromebook settings:
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Go to → .
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Select the Wi-Fi you want to configure.
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Expand the Network header, expand the Automatic name servers list, and then select Google name servers to use a Google Public DNS.
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Save your settings.
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Restart your computer, and then try to connect your device again. Repeat the steps above for the other networks and devices you use with your reader.
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