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6 comments

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    Allison Roussel

    Why can I no longer edit a customer package that has expired? The system doesn't allow for packages to have individual expiration dates so I have to set this at the minimum for all packages and then manually update individual customer packages for the ones I want to be longer. Occasionally, I miss one which means it expires and I have to edit it for the customer. It now appears Vagaro has taken away my ability to manage this. It makes no sense that the ability to edit a customer package for whatever reason a business owner may need to has been taken away. 

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    Donna J

    Hi Allison:

    Yes, you're right. The ability to edit after package expiration was removed in the latest update to Packages and Memberships. I understand that we're collecting feedback to determine if we're going to put that function back, so I'll count you as a "yes, put it back" vote!

    You can set individual expiration dates both when you sell a package through the Checkout and at any time until it has expired. Even if you configure the package settings to Never expire, you can change that on either the Customer Profile/Packages page or Reports/Packages.

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    Allison Roussel

    That is a terrible workaround and extremely time-consuming. 

    With this change, you've also eliminated my ability to reach out to those expired customers and offer them an extended expiration to get them back into my studio. I usually do this at the end of the year. This promo is currently impossible for me to do if I have to 'resell' every single expired package. 

    The goal is to have customers self-service online and not require me to sell thru Checkout. Setting the package configuration to never expire is not an option either because that impacts future sales. Some of us are small business owners who are doing all back office and front office work ourselves. There is no time to manually do all of these things. 

    I sure wish Vagaro would understand that deprecating existing functionality without understanding how your clients are utilizing it and then not even providing release notes to share all of the updates and changes is an extremely bad business practice. It is very impractical to expect people to read through over 3000 feature requests to see which make sense to 'follow' in order to get an update on them...especially since there are a considerable amount that have been in 'gathering feedback' for years.

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    Donna J

    Thank you for all the detail, Allison. I've forward it to my support managers to keep with the feedback we're getting about the expiration date change.

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    Heidi Garcia

    Hey there! I would also like to be able to edit the expiration date on a package, sometimes I need to because I am out so I need to extend my clients package. 

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    Kimberly Banow

    Hello, Heidi! Thanks for your question.

    To edit the expiration date on a package for a customer:

    1. In the top menu, select Reports.

    2. Under the Packages category, select Packages.

    3. Run a report for the package or filter by Status or customer (User drop-down list).

    4. Select Edit Package for the customer.

    5. Toggle Package Has an Expiration Date, and then select the date.

    6. Select Save.

    I hope that helps!

     

     

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