You can respond online to customer reviews of your business, services, employees, etc., thank reviewers for their positive comments, or correct a misunderstanding or misperception in a customer review. You can edit or remove your review response as needed. Your response is added to the reviews section on your Vagaro booking page so everyone with access to that page can see it.
By using the Review Management report, you can see all reviews that are displayed on your Vagaro booking page. If you respond to one, it is added to the review on your booking page so everyone can see your response, and the customer who left the review receives a notice.
Follow these steps to learn how to respond to reviews. (Jump to the Web version)
Note
Businesses can respond to customer reviews but they cannot remove them. See Business Review Standards in Vagaro for information about requesting a review be removed from the site.
-
Go to → → .
-
The report options default to All Dates and 1-5 Star Reviews.
-
Tap Date Range to select a specific date or date range.
-
-
Tap the Settings icon (
) to access additional filter options:
-
Include 1, 2-, 3-, 4-, or 5-star reviews
-
Reviews with Photos
-
Reviews with Responses
-
-
On the same screen, set options for sorting the report:
-
Review Date
-
Review Rating
-
Employee Name
-
-
Tap Run Report.
The top of the screen shows the Average Overall Rating for reviews in this report. Tap it to expand for more detail on the ratings.
-
To search for specific words in a review, click the magnifying glass and then enter the search terms in Search Reviews.
-
To respond to a review, tap Write a reply…
-
Enter your response, up to 2500 characters.
-
Click the green arrow to post your response. Your comments are added to the customer's review on your booking page.
-
The customer who left the original review receives a notification that you have responded to their review. They can edit or remove their review.
Once you've posted a response, you can edit or remove your response from the same Customer Review report page. Tap the More menu in the response area for Edit and Delete options.
In the Review Management report screen, you can also view larger versions of pictures that the customer posted and download them to your device. Tap on an image, tap the More menu, and then tap Save to Device.
|
|
|
-
Go to → → .
-
The report options default to All Dates and 1-5 Star Reviews.
-
Select a specific date or date range.
-
Use the checkboxes to limit the reviews to include 1-, 2-, 3-, 4-, or 5-star reviews.
-
-
Click Advanced Filters to access additional options.
-
Reviews with Photos
-
Reviews with Responses
-
-
Click Run Report.
-
At the top, you can expand the Average Overall Rating section to show more detail on the ratings shown in the report.
-
You can sort the report by Review Date, Rating, or Employee Name.
You can also change the sort order for each sort option.
-
To search for specific words in a review, click Search Reviews, enter the search terms, and press Enter to search.
-
-
To respond to a review, click the Reply button.
-
Enter your response, up to 2500 characters.
-
Click Post Response , and your comments are added to the review on your booking page.
There's a link to a Vagaro Blog post about how to respond to customer reviews under each response box.
-
The customer who left the original review receives a notification that you have responded to their review. They can edit or remove their review. Customer view of the review and response:
Once you've posted a response, you can edit or remove your response from the same Customer Review report page. Business Owner view of response:
You can also view larger versions of pictures that the customer posted and download them to your device. Click on an image and then click the download icon ().
Comments
2 comments
what a great Idea I love it and of course it From the best software program ...VAGARO
Please sign in to leave a comment.