If you're having problems with your WisePad 3 Mobile with the Vagaro Pro app, first be aware of these details:
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The WisePad 3 Mobile only works on Android and iOS devices via Bluetooth.
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There is no USB connection for the device (other than for charging).
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You cannot connect the device to a computer or laptop.
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The device supports Dip and Select credit card reading, not swiping.
Tip
Before following the troubleshooting steps below, in some cases, charging the WisePad 3 to 100% or updating the device's firmware solves most connectivity problems.
Note
The WisePad 3 Mobile is Vagaro's EMV reader for the United Kingdom, Canada, and Australia. For US-based customers, refer to Troubleshooting the EMV Reader on a Mobile Device.
The WisePad 3 credit card reader is incompatible with the PayPro and PayPro Duo. You will need the WisePOS E instead, which is available from the Vagaro Online Store.
Prerequisites: This feature is available for all Vagaro businesses in Canada, the UK, and Australia.
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Uninstall and reinstall the Vagaro Pro App.
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Reset the reader to factory settings by inserting a paper clip into the pinhole next to the reader's charging port.
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Reboot your phone, reinstall the Vagaro Pro App, pair the reader to the phone again, and try a test transaction.
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Make sure Bluetooth is turned on for your device.
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Press the Power On button to restart the device.
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Try to find the serial number (shown on the back of the device) in the paired or scanned devices list in the Bluetooth settings for your smartphone or tablet.
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Press the Power On button to turn on the device again.
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If the device's battery is low, recharge it and then try to connect the device again.
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Ensure that the WisePad 3 and your phone are within the Bluetooth reception range of each other.
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Press the Power On button to turn on the device again.
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If the device's battery is low, recharge it and then try to connect the device again.
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Ensure that the WisePad 3 and your phone are within the reception range of each other.
Inserting a card
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Check to see that the WisePad 3 has power is connected.
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Make sure there is nothing blocking the card slot.
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Make sure the card's chip is facing the right direction when inserting the card.
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Ensure that your device is compatible with the reader.
Selecting a card
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Check to ensure that the credit card supports NFC (near-field communication) payments.
Cards capable of NFC will have this symbol on them:
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Make sure the credit card is placed within a 4-centimeter range on top of the NFC symbol on the reader's display.
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Make sure the customer takes the NFC payment card out of a wallet or purse when a payment is made to avoid any interference.
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