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Troubleshooting the WisePad3 Mobile

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Donna J
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If you're having problems with your WisePad3 Mobile with the Vagaro Pro app, first be aware of these details:

  • The WisePad3 Mobile only works on Android and iOS devices via Bluetooth

  • There is no USB connection for the device (other than for charging)

  • You cannot connect the device to a computer or laptop

  • The device supports Dip and Tap credit card reading, not swiping

Note

The WisePad3 Mobile is Vagaro's EMV reader for the United Kingdom, Canada, and Australia. For US-based customers, please see Troubleshooting the EMV Reader on a Mobile Device.

Related Article: Troubleshooting the WisePOS E

To troubleshoot the WisePad3 Mobile reader if it's not connecting to the mobile device, try first going through the following steps:

  • Uninstall and reinstall the Vagaro Pro App

  • Reset the reader to factory settings by inserting a paper clip into the pinhole next to the reader's charging port

  • Reboot your phone, reinstall the Vagaro Pro App, pair the reader to the phone again, and try a test transaction

  • Make sure Bluetooth is turned on for your device

Here are some other troubleshooting tips:

If the WisePad3 cannot be paired:

  • Press the Power On button to restart the device

  • Try to find the serial number (shown on the back of the device) in the paired or scanned devices list in the Bluetooth settings for your smartphone or tablet

If the WisePad3 has lost the connection to a smartphone or tablet

  • Press the Power On button to turn on the device again

  • If the device's battery is low, recharge it and then try to connect the device again

  • Ensure that the WisePad3 and your phone are within the Bluetooth reception range of each other

If the WisePad3 does not work with the phone or tablet

  • Press the Power On button to turn on the device again

  • If the device's battery is low, recharge it and then try to connect the device again

  • Ensure that the WisePad3 and your phone are within the reception range of each other

Inserting a card

  • Check to see that the WisePad3 has power is connected

  • Make sure there is nothing blocking the card slot

  • Make sure the card's chip is facing the right direction when inserting the card

  • Ensure that your device is compatible with the reader

Tapping a card

  • Check to ensure that the credit card supports NFC (near field communication) payments

    Cards capable of NFC will have this symbol on them:

    NFCcreditCard.png

  • Make sure the credit card is placed within a 4-centimeter range on top of the NFC symbol on the reader's display

  • Make sure the customer takes the NFC payment card out of a wallet or purse when a payment is made to avoid any interference

If the WisePad3 is not responding

Use a paper clip to press the reset button next to the charging port to reboot it.

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