If you're having problems with your WisePad3 Mobile with the Vagaro Pro app, first be aware of these details:
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The WisePad3 Mobile only works on Android and iOS devices via Bluetooth
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There is no USB connection for the device (other than for charging)
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You cannot connect the device to a computer or laptop
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The device supports Dip and Tap credit card reading, not swiping
Note
The WisePad3 Mobile is Vagaro's EMV reader for the United Kingdom, Canada, and Australia. For US-based customers, please see Troubleshooting the EMV Reader on a Mobile Device.
Related Article: Troubleshooting the WisePOS E
To troubleshoot the WisePad3 Mobile reader if it's not connecting to the mobile device, try first going through the following steps:
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Uninstall and reinstall the Vagaro Pro App
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Reset the reader to factory settings by inserting a paper clip into the pinhole next to the reader's charging port
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Reboot your phone, reinstall the Vagaro Pro App, pair the reader to the phone again, and try a test transaction
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Make sure Bluetooth is turned on for your device
Here are some other troubleshooting tips:
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Press the Power On button to restart the device
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Try to find the serial number (shown on the back of the device) in the paired or scanned devices list in the Bluetooth settings for your smartphone or tablet
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Press the Power On button to turn on the device again
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If the device's battery is low, recharge it and then try to connect the device again
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Ensure that the WisePad3 and your phone are within the Bluetooth reception range of each other
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Press the Power On button to turn on the device again
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If the device's battery is low, recharge it and then try to connect the device again
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Ensure that the WisePad3 and your phone are within the reception range of each other
Inserting a card
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Check to see that the WisePad3 has power is connected
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Make sure there is nothing blocking the card slot
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Make sure the card's chip is facing the right direction when inserting the card
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Ensure that your device is compatible with the reader
Tapping a card
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Check to ensure that the credit card supports NFC (near field communication) payments
Cards capable of NFC will have this symbol on them:
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Make sure the credit card is placed within a 4-centimeter range on top of the NFC symbol on the reader's display
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Make sure the customer takes the NFC payment card out of a wallet or purse when a payment is made to avoid any interference
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