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Using the WisePad3 Mobile with Vagaro Pro

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Donna J
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Check out clients securely and process credit card payments quickly using the WisePad3 Mobile with Vagaro Pro on a mobile device.

Note

The WisePad3 Mobile is Vagaro's EMV reader for the United Kingdom, Canada, and Australia. For US-based customers, please see Using the EMV Reader with Vagaro Pro.

Important

The WisePad3 Mobile only works with iOS and Android phones and tablets and the Vagaro Pay Desk. You cannot connect it to a PC or laptop.

In this article, we will go over:

Advantages of Using the WisePad3 Mobile

  • Dip or Tap: Accept credit card payments as well as Apple Pay and Google Pay

  • Chargeback Protection: Protect your customers' card-dipped payments from fraud

  • iOS and Android Compatible: Our EMV reader works with Apple and Android phones and tablets and the Vagaro Pay Desk

  • Wireless Connection: Our EMV reader easily connects to your mobile device with Bluetooth

Payment Processing Using the WisePad3 Mobile

Important

Canadian Business Owners - if your customer is using an Interac card, they will only be asked to enter their PIN when a transaction is over $100.

  1. Tap Checkout at the bottom of the screen.

    stock_vpro_intl_checkout@2x.png

  2. Select a customer and add items to the shopping cart.

  3. Tap Connect.

    Intl_connect.png

    Note

    If you're at a location where multiple Vagaro businesses have EMV readers, you may see multiple readers that you can pair with. You don't want to connect to the wrong reader and charge a customer from a different Vagaro business.

    Look on the back of your EMV reader to see the serial number and match to your choices for pairing:

    wp3_sn2.png

  4. Tap Pair.

    WP3_pair.png

  5. This screen appears for a successful pairing.

    wp3_paired.png

  6. Once you've selected the customer and added the items to the Checkout screen, tap Pay with Card.

    wp3_pay_w_card.png

  7. Have the customer select a Tip option. Tap Split to split the tip if multiple service providers have been added to the Checkout screen.

    wp3_tip1.png

  8. If you selected Split, enter the amount for each employee, and then tap Continue.

    wp3_tip2.png

  9. Tap Next after selecting the tip.

  10. Have the customer sign on the screen and tap Charge Card when you're ready.

    wp3_sign.png

  11. Tap or dip the card into the reader to process the payment.

    wp3_dip_tap.png

Unassigning a Reader

When you connect a chip reader to a device, it assigns the reader to that specific device. If another business attempts to use that reader, they'll see a popup stating that the reader is assigned to another business. This means that the other business must unassign the reader first.

  1. To unassign a reader, tap More.

    1_UK_more_2x.png

  2. Select EMV Reader.

    vpro_emv_more_menu.png

  3. At the bottom of the screen, tap Unassign Reader to disconnect the reader from the device.

    wp3_unassign1.png

  4. Confirm the unassign action.

    wp3_unassign2.png

Firmware Updates

Firmware updates keep your EMV reader compatible and current with new media. To update the Firmware of the chip reader, follow the steps below.

  1. Tap More.

    1_UK_more_2x.png

  2. You'll see a notification to the right of the EMV Reader option. This indicates that an upgrade is available. Select this option.

    vpro_emv_update_avail.png

  3. Tap Install Now.

    wp3_firmware_ready.png

  4. You'll be able to see the progress of the installation.

  5. The device will auto-connect and display the updated information once the installation is complete.

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