Using the WisePad3 Mobile with Vagaro Pro

Check out clients securely and process credit card payments quickly using the WisePad3 Mobile with Vagaro Pro on a mobile device.

In this article, we will go over: 

• The Advantages of Using the WisePad3 Mobile
• Using the Reader
• Unassign a Reader
• Firmware Updates
  

Advantages of Using the WisePad3 Mobile

• Dip or Tap: Accept credit card payments as well as Apple Pay and Google Pay
• Chargeback Protection: Protect your customers' card dipped payments from fraud
• iOS and Android Compatible: Our EMV reader works with Apple and Android phones and tablets and the Vagaro Pay Desk
• Wireless Connection: Our EMV reader easily connects to your mobile device with Bluetooth

Using the WisePad3 Mobile

1. Tap Checkout at the bottom of the screen.
   
2. Select a customer and add items to the shopping cart. 
3. Tap Connect. 
   
   
   
   Note: If you're at a location where multiple Vagaro businesses have EMV readers, you may see multiple readers that you can pair with. You don't want to connect to the wrong reader and charge a customer from a different Vagaro business.
   Look on the back of your EMV reader to see the serial number and match to your choices for pairing:
   
4. Tap Pair at the bottom of the screen. 
   
5. This screen appears for a successful pairing.
   
6. Once you've selected the customer and added the items to the Checkout screen, tap Pay with Card.
   
7. Have the customer select a Tip option. Tap Split to split the tip if multiple service providers have been added to the Checkout screen. 
   
8. If you selected Split, enter the amount for each employee, and then tap Continue.
   
9. Tap Next after selecting the tip. 
10. Have the customer sign on the screen and tap Charge Card when you're ready.
    
11. Tap or dip the card into the reader to process the payment.
    

Unassigning a Reader

When you connect a chip reader to a device, it assigns the reader to that specific device. If another business attempts to use that reader, they'll see a popup stating that the reader is assigned to another business. This means that the other business must unassign the reader first.

1. To unassign a reader tap More. 
   
2. Select EMV Reader.
   
3. At the bottom of the screen, tap Unassign Reader to disconnect the reader from the device. 
   
4. Confirm the unassign action.
   

Firmware Updates 

Firmware updates keep your EMV reader compatible and current with new media. To update the Firmware of the chip reader, follow the steps below. 

1. Tap More at the bottom of the screen. 
   
2. You'll see a notification to the right of the EMV Reader option. This indicates that an upgrade is available. Select this option. 
   
3. Tap Install Now. 
   
4. You'll be able to see the progress of the installation.
5. The device will auto-connect and display the updated information once the installation is complete.