Important
This article is for EMV readers used by US Vagaro customers. For our Canadian, UK, and Australian businesses, please see: Using the WisePad3 Mobile with Vagaro Pro or Using the WisePOS E with Vagaro.
What's in this article?
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Update from the Vagaro Pro app (next)
Make sure to update your app to the latest version from the Apple or Google Play stores.
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Navigate to → .
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Tap an EMV reader assigned to your business.
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If you haven't already, connect to the reader.
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If a firmware update is required, the Install Now button will display. Tap Install Now.
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You'll be able to see the progress of the installation. Once installed, please reconnect to your EMV reader.
If you're having trouble with the update, try switching devices. If you're usually on a computer, pair the reader with a mobile device (phone or tablet) and try to install the update. If you usually use the EMV reader connected to your mobile device, connect it (via USB cable) to Vagaro on your computer and try again. For info on connecting to alternate devices, see:
Additional steps to try if you're having trouble installing the update:
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Refresh your Checkout screen and try again.
Refresh on the Web: click the browser's Refresh icon.
Refresh on your mobile device: tap Checkout again (this clears anything in the shopping cart).
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Make sure that Vagaro Pro is up-to-date.
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Reset the reader to factory settings by turning on the reader and sticking a paper clip into the pinhole next to the reader's charging port for 10 seconds.
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On a computer: Quit and reopen the Vagaro Pro utility and try again.
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If you are using a dock for the EMV reader on your computer, remove the dock, connect the EMV reader directly to your computer, and try again.
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Pair your reader with an alternate device and try to install the update.
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Unplug the EMV reader and plug it back in.
Comments
6 comments
Quick question: Does tap-to-pay also work on iOS?
I was able to download the new firmware and was able to perform a 'tap-to-pay' payment on my Mac when connecting the EMV card reader with a USB cable. 'Tap-to-pay' doesn't work when I'm trying to check out a customer on my iOS devices (iPhone or iPad).
Hi Ramona,
Please try deleting and reinstalling the Vagaro Pro app from your iPhone and iPad. Once you reinstall the app, you should be able to accept tap-to-pay payments easily. If this doesn't solve the problem, please contact our Support Team at sales.vagaro.com/contact for assistance.
Thank you!
Hello. How do I plug my reader into my iPad?
Hi Lisa: please see this support article for connecting the EMV to a mobile device: https://support.vagaro.com/hc/en-us/articles/360009864013-How-to-Use-the-EMV-Reader-on-a-Mobile-Device.
If that doesn't solve it for you, enter a support request (email support@vagaro.com).
I can't seem to connect my EMV Reader to my phone.
Hi Kelly: See my response to Lisa, above. Check the article about connecting to a mobile device. The Firmware version of the reader could be an issue, so be sure to look over that last section about updating the firmware.
And...If that doesn't solve it for you, enter a support request (email support@vagaro.com).
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