Important
This article is for EMV readers used by US Vagaro customers. For our Canadian, UK, and Australian businesses, please see: Using the WisePad3 Mobile with Vagaro Pro or Using the WisePOS E with Vagaro.
This article will cover the following:
Note
This article covers NFC for Apple Pay, Google Pay, and Samsung Pay.
The Vagaro EMV reader's NFC feature allows you to check out customers quickly and safely using contactless payments. Clients can tap their mobile device or credit card on the EMV reader to process payments.
It supports all NFC payments, including Apple Pay, Google Pay, and Samsung Pay.
Related article: EMV Reader Status Colors
To set up and use the NFC feature, follow these steps:
Make sure to update your app to the latest version from the Apple or Android App stores.
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Pair your EMV Reader with your mobile device. Learn how to pair your EMV reader here.
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Tap More.
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Select EMV Reader.
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Tap Install Now.
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Plug your EMV Reader into your computer. Learn how to pair your EMV Reader here.
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Go to the Checkout screen.
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The New Firmware Available pop-up displays. Click Ready to Install.
Note
You can check to see if your firmware is up to date using the Vagaro Pro Utility App. A pop up shows you the current version number. You should be running version 1.00.03.47 or higher.
If you're having trouble with the update, try switching devices. If you're usually on a computer, pair the reader with a mobile device (phone or tablet) and try to install the update. If you usually use the EMV reader connected to your mobile device, connect it (via USB cable) to Vagaro on your computer and try again. For info on connecting to alternate devices, see:
Additional steps to try if you're having trouble installing the update:
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Refresh your Checkout screen and try again.
Refresh on the Web: click the browser's Refresh icon.
Refresh on your mobile device: tap Checkout again (this clears anything in the shopping cart).
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Reset the reader to factory settings by turning on the reader and sticking a paper clip into the pinhole next to the reader's charging port for 10 seconds.
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On a computer: Quit and reopen the Vagaro Pro utility and try again.
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If you are using a dock for the EMV reader on your computer, remove the dock, connect the EMV reader directly to your computer and try again.
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Pair your reader with an alternate device and try to install the update.
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Unplug the EMV reader and plug it back in.
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Tap and hold the icon for your Vagaro Pro app until the menu opens:
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Select Remove App.
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If asked, select Delete App rather than Remove from Home Screen. Confirm the deletion on the next screen:
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After removing the app, go to the Apple App Store, search for Vagaro Pro, and install it again.
Important
Be sure it's Vagaro Pro, not Vagaro (the customer app).
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Follow the instructions for pairing with your iOS device found in this article.
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Tap and hold the icon for your Vagaro Pro app until you see the app info screen (which varies depending on model and OS version):
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Tap Remove (or Uninstall) and confirm your choice.
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After removing the app, go to the Google Play Store, search for Vagaro Pro, and install the app again.
Important
Be sure it's Vagaro Pro, not Vagaro (the customer app).
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Follow the instructions for pairing with your Android device found in this article.
On a Windows or Mac desktop computer:
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Open the desktop Vagaro Pro app, click the Settings (gear) icon, and then click Quit App.
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Uninstall the utility following the uninstall process for your OS.
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Windows: Use the Add or remove programs function.
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Mac: Go to Applications, find the app and drag it to the trash, then empty the trash.
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Open the Vagaro.com website in a browser, go to Checkout and click Connect.
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Click Download on the pop-up window for the Vagaro Pro Utility.
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Open the installer and follow the prompts.
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When installed, the Vagaro Pro app will run automatically, and the Connect button should change to Pay with Card.
Note
You may need to click the Connect button again when the installer has finished.
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Unplug the EMV reader (if plugged in) or disconnect it from any dock, and plug it in or dock it again.
Comments
6 comments
Quick question: Does tap-to-pay also work on iOS?
I was able to download the new firmware and was able to perform a 'tap-to-pay' payment on my Mac when connecting the EMV card reader with a USB cable. 'Tap-to-pay' doesn't work when I'm trying to check out a customer on my iOS devices (iPhone or iPad).
Hi Ramona,
Please try deleting and reinstalling the Vagaro Pro app from your iPhone and iPad. Once you reinstall the app, you should be able to accept tap-to-pay payments easily. If this doesn't solve the problem, please contact our Support Team at sales.vagaro.com/contact for assistance.
Thank you!
Hello. How do I plug my reader into my iPad?
Hi Lisa: please see this support article for connecting the EMV to a mobile device: https://support.vagaro.com/hc/en-us/articles/360009864013-How-to-Use-the-EMV-Reader-on-a-Mobile-Device.
If that doesn't solve it for you, enter a support request (email support@vagaro.com).
I can't seem to connect my EMV Reader to my phone.
Hi Kelly: See my response to Lisa, above. Check the article about connecting to a mobile device. The Firmware version of the reader could be an issue, so be sure to look over that last section about updating the firmware.
And...If that doesn't solve it for you, enter a support request (email support@vagaro.com).
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