Checking out your customers is now safer than ever! Vagaro’s COVID-Clean Checkout allows you to send the checkout experience, including viewing the total charge, tipping, and signing the transaction, directly to your customer’s mobile device.
The feature helps reduce physical contact with business devices while providing the client with a seamless, professional checkout experience. You can send a checkout screen to the client’s mobile device in two ways:
- Send a link to the client's device by text message or email
- Have the customer scan a QR code to open the checkout page on their device
Note: You can turn off the COVID-Clean Checkout feature by clicking the gear icon on the Checkout screen. Then turn off the toggle switch that appears on the pop-up window.
- Send the COVID-Clean checkout screen to your customer's device
- Option 1 - Send a link to the customer's device by text message or email
- Option 2 - Checkout using a QR code
- Finish the checkout process
Send the COVID-Clean checkout screen to your customer’s device
- On the Checkout screen, select your customer and enter in the product, service, or class you are going to collect payment for.
- If there's no credit card on file for the customer, click Add to enter one manually or click Pay With Card to charge their card using the EMV Reader. Then swipe or dip the customer's card.
- A pop-up window displays. Select: Send COVID-Clean Checkout or Checkout on This Device.
- On the pop-up screen send a checkout screen to the customer’s mobile device:
- Option 1 - Send a link to the customer's device by text message or email
- Option 2 - Have them scan a QR code to open the checkout page on their device
Option 1 - Send a link to the customer's device by text message or email
- Enter the phone number and email address and click Send to Customer to send the final checkout steps to the customer’s mobile device.
Note: The customer's profile will not be updated with the new mobile phone or email that you entered in this window unless the profile is missing a mobile phone or email. - The customer taps the link on the notification they receive to be directed to a web page where they can complete the checkout.
- The customer finishes the checkout process on their mobile device (jump to Finish the checkout process.)
Option 2 - Check out using a QR Ccode
Tip: The QR Code is the fastest way to send the COVID-Clean Checkout to your customers.
- After clicking “Send COVID-Clean Checkout”, a pop-up with a scannable QR code displays. The client can scan the QR code from your mobile, tablet, or desktop device using their phone’s camera.
- A message with a clickable link displays. The link takes customers directly to a secure web page to finish the checkout on their own device.
- The customer finishes the checkout process on their mobile device (next.)
Finish checkout process
Important: Make sure the customer finishes the COVID-Clean Checkout before they leave. If the transaction is not finished on the customer's end, the transaction will be cancelled.
- After clicking the link in the email or text message or on the QR code screen, the customer is sent to finish the checkout from their own device.
- On the checkout page they will click Add Tip to select their tip amount.
If there are multiple service providers, they can choose to split the tip.
- The customer clicks Next and is asked to sign.
They sign and tap Charge Card. After that, they can leave a review for your business.
- On your screen, you see that the checkout was successful, and you can select a receipt type, like any normal transaction.
Note: The customer automatically gets an email receipt after completing the transaction, but you can send it to an alternative email or print a copy. - You can rebook the client for another appointment, go to the Calendar, or close the pop-up.
Comments
7 comments
Love VAGARO for over 6 years now ♥️
Is there an extra charge for this?
Hi Rodney,
There is not an extra charge for this feature, this feature is included if you use our credit card processing.
Thank you!
On the tip screen, can I edit what I want the clients to see? Instead of % I want to show dollar amounts.
$5
$10
$15
$20
$25
$30
Or a place for "OTHER": ____________
Hi Barbara: I'm sorry, but tipping is set up to be a percentage only. However, in a regular checkout and in the COVID-Clean checkout there is an option for a custom tip amount, where you or your customer (in the COVID checkout) can add a specific dollar amount. This should meet your request for the "OTHER" tip amount.
It stopped working. I don't get pop up anymore to check out with covid clean even though it's turned on. This happened after the new iOS and macOS update. Please have it fixed.
Hi Vicky,
We looked at the problem you reported. It seems to be working fine on our end. Please contact our customer support team at (925) 464-1932 ext. 2, and they will be happy to further assist you. Thank you.
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