Important
After March 14, 2022, new businesses signing up with Vagaro will not have access to Zoom integration. Vagaro Live Stream is available to all businesses.
Legacy users of Zoom who have not yet converted to Vagaro Live Stream will still have access, but if Zoom is deactivated, you will not be able to activate it again.
The Vagaro Marketplace allows customers to search specifically for live stream services or classes so clients all over the world can see live and upcoming virtual classes from all Vagaro businesses across the United States. For your live stream class to show in the search, you must have an active Vagaro Merchant Services account. Clients can filter all live streams by name/type, date, and duration, or find live streams for their bookmarked businesses.
There are a few useful tools that you can use during your live stream.
-
Mute All to keep everyone focused if they don’t need to speak or if you have multiple attendees with distracting background noise.
-
Send Chat messages directly to a client or to your entire group of attendees.
-
Share Content such as images or files, which can be helpful if you are going over detailed information or need to share a document
Note
Do not modify or delete Zoom meetings Vagaro created you from the Zoom account user interface. Doing so may cause the scheduled class or service to become out of sync with the Zoom meeting.
If you need to reschedule a class or service, schedule a new one in Vagaro, and the Zoom meeting will be updated accordingly.
Prerequisites: At least one service or class must already be set up. Credit Card Processing and Online Shopping Cart are required for online purchases and payments. A Zoom Pro, Business, or Enterprise Plan is required for integration.
You can share your Zoom login credentials with your staff, as long as one class or session is streamed at a time.
However, if you have multiple classes scheduled at the same timeslot and want to stream them at the same time, each employee must be set up in your Zoom account with their own license, or they can sign up for their own Zoom account.
Once everyone has had a Zoom account set up, they can be activated in Vagaro.
-
On the Zoom integration page, select Activate next to each employee to add to your Zoom account.
-
A pop-up sign in screen displays, prompting the employee to enter their Zoom login credentials. They will also have the option to sign up if they do not have their own account.
Once the activation is complete, the Activate button will be replaced by the Deactivate button. The email address each employee uses for their Zoom login will show next to the button.
Now multiple employees can live stream services and classes at the same time without it interfering with other providers and their calendars.
Note
Selecting Update Now is not required to add individual instructor accounts; however, selecting it will give you access to the newest integration features.
Live stream services are shown on the calendar with a video icon on the appointment.
To set up a service to be live streamed with Zoom:
-
Go to Service/Class Menu.
-
Vagaro Pro App: → → → .
-
Web Version: Go to → → .
-
-
Select the Services tab.
-
Add a new service or edit an existing one.
Note
If you edit a service to allow it to be live streamed, it will only apply to future bookings.
-
Scroll down to Live Stream and toggle it on.
-
Select Save.
Classes aren't set up to be live streamed. The setting is optional when the class is added to an instructor's calendar, along with the price and number of attendees.
To set up a class to be live streamed with Zoom:
-
On the calendar, Select an empty timeslot to add a new class or edit an existing one.
-
When editing or adding a class to the calendar, you will see entry fields for In-house Capacity and Live Stream Capacity. These choices limit how many can join the class in-house or by live stream.
-
By entering in the number of attendees in Live Stream Capacity, you have activated the live stream option for this class. You can have live stream only classes, in-house only classes, or a hybrid of both in-house and live stream classes depending on the number of attendees you enter in each box.
-
Different prices for in-house attendees vs. live stream attendees can be set. You can do this from the Service/Class menu.
-
Select the class from the Calendar and hover over Add Attendee to add customers to a live-streamed class. From here, you can add either Live Stream or In House attendees.
Select Live Stream, and you will then be prompted to select the attendees being added.
Note
When you look at a class on the Calendar screen, you can see the number of attendees; hover over the circles to see the number of in-house or live-stream attendees.
Live streams for your services and classes can be in Vagaro from a computer or a mobile device no earlier than 10 minutes before the scheduled start time.
To start a scheduled live stream:
-
On the Calendar, Select the appointment you want to begin the live stream for. You can see which classes and services are live streamed by the video camera icon.
-
Select Start Service (Live Stream Video) or Start Class (Live Stream Video) to begin the live stream. Zoom will open in a new tab.
Once the live stream has been completed, you can access the recording shortly after in Vagaro. On the Calendar, select an appointment or class and select Edit. Then select Live Stream and a new page will open where you can watch the recording.
On the calendar screen, you can see the attendees that are registered to join your class by selecting the Edit button. Services will be listed on the calendar just like all other appointments, and the video icon will be shown for those appointments that will be live streamed. You can also run the Services/Classes report to track the number of attendees that were checked out for a class.
Note
Legacy users who deactivate Zoom is deactivated will not be able to activate it again. This feature has been replaced by Vagaro Live Stream.
To deactivate the Zoom integration:
-
Go to the Integrations screen.
-
Vagaro Pro App: Go to → → → .
-
Web Version: Go to → → .
-
-
Select the Settings tile for Zoom.
-
Select Deactivate.
Comments
1 comment
Thank you! This was very helpful and informative! I'm not super tech savvy and this new world with virtual consults scares me. But I thought instead of fear, I'm gonna use this time wisely to work on my business. Vagaro you make my life so much easier, especially in these difficult times. You keep impressing me after 10 years. You are the best investment I have ever made!
So a BIG THANK YOU TO ALL OF YOU! And a virtual hug too!
Cindy Latter
A Curl's Best Friend
Please sign in to leave a comment.