How to Require a Booking Deposit or Credit Card Capture

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    Joy Bell

    It’s very disappointing that the feature of getting a card to secure an online appointment, which was previously including in what I was paying. Is now being taken away to be added into the shopping cart which is an extra charge. I’m ok with new feature being brought in to help improve the experience for others, but taking something away that wasnt previously not an extra charge and making it one isn’t fair to those who don’t have need for the online shopping cart.

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    Charles I

    Hi Joy. I'm sorry to hear about your disappointment and we appreciate your feedback. I will forward your feedback to our management team. 

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    Marcos De Marco

    I agree with Joy. It’s not right to charge extra for something that is already a feature and I e been paying for it since I added the online shopping cart feature . The deposit feature should be an option and charged if chosen for.
    Not happy at all about that.

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    Charles I

    Hi Marcos. I completely understand. I will also forward your feedback to our management team. We appreciate your feedback. 

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    Maurice U

    In the event of a no-show or cancellation credit card capture does not always protect businesses from financial loss. Service providers who charge a cancellation and no-show fee at that point may find that the card they are charging has no money on it.

    To solve this problem a number of Vagaro businesses requested a Deposits feature that would allow them to take a percentage of the total service / class or the full amount when a customer books a class or appointment online. We responded by introducing deposits as part of the online booking features offered in the Shopping Cart and we committed to keeping the price of the Shopping Cart at $10/month.

    Based on our research we are confident that a majority of users who were previously using the credit card on file function will now opt to use the deposit functionality instead as it guarantees their income and therefore better protects their financial health.

    In 10 years of business, Vagaro has never raised the base subscription, which remains priced at $25 per month and service provider. Instead we have consistently built new features based on user demand. Businesses can add any or all features to their base subscription as they grow. Our core principle is and has always been: Every business should only pay for what it needs, no more, no less.

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