Remote Support Session

A Remote Session allows you to work more closely with a Vagaro support engineer, especially if you have an issue that requires more hands-on assistance. With your permission, a tech representative logs into your device to troubleshoot and figure out the best way to assist.

Things to consider when starting a session:

• A remote session can only be done from a computer. We can't connect to a mobile device such as an iPad, tablet, Android, or iPhone.  
• Before setting up a session, be sure to first communicate with a support representative through phone or chat. Click this link to see our business hours and contact info: Vagaro Hours and Contact Information.

1. Open a new tab on your web browser and go to the Fast Support Page.
   
2. Enter your Name, the Support Key, and click Continue.
   The support representative provides the support key.
   
3. Click Open GoTo Opener.
   
4. A popup shows progress on downloading and making a connection.
   
5. Click Yes in the Approve Session pop-up screen.