Refund a Prepaid Appointment or Class Automatically

To automatically refund an appointment or class that's been prepaid by a customer, follow the steps below when using the Vagaro Pro app or Web Versions of Vagaro.

Let's get started!

• Vagaro Pro app (next)
• Web Version

Vagaro Pro App

1. Tap More at the bottom of the screen.

2. Tap Settings.

3. Select Online Appointment Rules.

4. Toggle Customers Can Cancel on to allow clients to cancel upcoming appointments. Then enter the minimum hours a customer can cancel before an appointment.

In the example below, we've set it where the customer must cancel at least 24 hours before the service to get a refund. 

5. Toggle Automatically Refund for Pre-paid Appointments and Classes on to automatically refund a canceled appointment or class that's been prepaid by the client.

6. When you're finished, tap Save.

Web Version

1. Click Settings at the top of the screen.

2. Click Online Appointment Rules under Booking.

3. Toggle Customers Can Cancel on to allow clients to cancel upcoming appointments.

Then enter the minimum hours a customer can cancel before an appointment. In the example below, we've set it where the customer must cancel at least 24 hours before the service to get a refund. 

4. Toggle Automatically Refund for Pre-paid Appointments and Classes to automatically refund a canceled appointment or class that's been prepaid by the client.

5. Click Save.