To automatically refund an appointment or class that's been prepaid by a customer, follow the steps below.
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Vagaro Pro app (next)
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Tap More at the bottom of the screen.
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Tap Settings.
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Select Online Appointment Rules.
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Toggle Customers Can Cancel on to allow clients to cancel upcoming appointments. Then enter the minimum hours a customer can cancel before an appointment.
In the example below, we've set it that the customer must cancel at least 24 hours before the service to get a refund.
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Toggle Automatically Refund for Pre-paid Appointments and Classes on to automatically refund a canceled appointment or class that's been prepaid by the client.
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When you're finished, tap Save.
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Click Settings at the top of the screen.
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Click Online Appointment Rules under Booking.
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Toggle Customers Can Cancel on to allow clients to cancel upcoming appointments.
Then enter the minimum hours a customer can cancel before an appointment. In the example below, we've set it where the customer must cancel at least 24 hours before the service to get a refund.
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Toggle Automatically Refund for Pre-paid Appointments and Classes to automatically refund a canceled appointment or class that's been prepaid by the client.
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Click Save.
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