Follow these steps to automatically deduct a visit from a package and membership by marking a customer as a No Show.
Remember, once the automated option is set, you'll be able to automatically deduct a visit from the package and membership once a customer is marked as a No Show for a class or service on the Calendar.
Another way to deduct a visit from a membership or package is by changing the status of an appointment to Show on the Calendar.
Here are some other things to keep in mind:
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When a service or class is redeemed, the system first deducts the visit from a package. If the item is not part of a package, it will check to see if it has been added to a membership. If it has, then the customer will be able to redeem the item from the membership once the customer has been marked as Show/No Show. Remember, the visit can only be redeemed if the service or class has a 100 percent discount.
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If the customer has booked multiple items, the system will only redeem one item when the customer has been marked as Show/No Show. For the other services or classes, the status will change to Show/No Show, but the visits for these items will not be deducted.
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If the customer has multiple packages, the package with the earliest expiration date will get redeemed first. After this, it's then based on the remaining visit balance.
Related Article: Deduct a Package or Membership Visit from the Calendar - Vagaro Pro app
Setting the Automated Option for Redeeming a Membership and Package for Customers Marked as a No Show
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Click Settings.
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Click Taxes & Checkout.
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Select Deduct a visit from packages and memberships for No Shows. This prompts the system to automatically redeem a service or class that's been added to a package and membership once a customer is marked as a No Show on the Calendar.
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Click Save.
When the option to automatically deduct a visit for no-shows is set, you can deduct the visit from the Calendar.
First, redeem a class that's part of a package or membership.
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Click Calendar.
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Select a class, then click Edit.
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Once you locate the customer, click the Action menu (3 vertical dots) for that customer, then click No Show.
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Enter a message explaining the change in status, then click Notify Attendee to send a notification to the customer.
Click Don't Notify Attendee if you do not want to notify them.
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The status will change to No Show. Click Book when you're finished.
Let's now redeem a service that's been added to a package and membership by marking the customer as a No Show.
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Select the appointment on the calendar, click Change Status, and click No-Show.
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Enter a message explaining the change in status. Click Notify Attendee to send a notification to the customer or click Don't Notify Attendee if you do not want to notify them.
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A red bar on the appointment indicates that the status has been changed to No Show and the visit was deducted from the package or membership.
Let's now redeem a service that's been added to a package and membership by marking the customer as a Show.
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Select the appointment on the calendar, click Change Status, and then click Show.
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Green on the appointment means that the status has been changed to Show, and the item has been redeemed.
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Refresh the page
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Try logging out of and back into the account
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Try to clear the cache and cookies on the web browser. Click this link for more information: Clear the Cache and History on a Web Browser, then try logging back into the account.
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Try using a different web browser
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