Articles in this section

Pair the EMV Reader with Mac or Windows

Avatar
Jamie Bennett
  • Updated
Follow

Securely check out clients and quickly process credit card payments with the Vagaro EMV reader when using the Web Version of Vagaro.

Note

Vagaro's EMV reader is for use by customers in the United States. For international customers, please see Using the WisePad3 Mobile with Vagaro Pro or Using the WisePOS E with Vagaro.

Follow the instructions below to connect the EMV reader to a Windows or Mac computer.

Downloading the Vagaro Pro Utility

On a Windows Computer

  1. Click Checkout.

    select_checkout.png

  2. Click Connect.

    connect.png

  3. Click Download to download the Vagaro Pro Utility driver needed to connect the reader to the Vagaro account so you can securely process credit card transactions.

    download_utility_web_2x.png

  4. Click the link to the file to open the installer.

    download_file.png

  5. Agree to the license terms and click Install.

    lic_agree.png

    Note

    You may need to use Administrator privileges in Windows for this to work.

  6. Click Finish once the installation is complete.

    installed.png

  7. You can see that the Vagaro Pro Utility Application has been added as one of the icons on the Taskbar or in the System Tray on the computer.

  8. Click the icon to open the utility.

    sys_tray_blue.png
    sys_tray_red.png

    • A Blue Dot means that the reader has successfully connected to the Checkout screen of the Vagaro account.

      Click the blue dot icon to see confirmation that the reader is connected to the Vagaro account and that the Firmware for the device is updated. You also can see the status of the reader's battery life.

      connected.png

    • A Red Dot means that the reader is not connected.

      If the icon has a red dot, click to see the Disconnected screen to the Vagaro account. To troubleshoot, ensure the reader is connected to the computer's USB port.

      Also, be sure to log on to the Checkout screen on the Vagaro account. If you're experiencing additional issues, click Send Diagnostics Log to notify the Vagaro development team.

      send_diagnostics.png

After the EMV reader has been connected, you can proceed with Checkout. See Charging a Credit Card for more information.

On a Mac Computer

  1. Click Checkout.

    select_checkout.png

  2. Click Connect.

    connect.png

  3. Click Download to download the driver that is needed to connect the reader to the Vagaro account.

    download_utility_web_2x.png

  4. Locate the file in the Downloads folder and run it.

    downloads.png

  5. Click Continue on the Introduction screen.

    intro_screen.png

  6. Click Continue on the License page. English is the only language choice available.

    license_page.png

  7. Select Agree to accept the terms of the Software License Agreement.

    license_agree.png

    You will see a Destination Select screen if there is more than one possible installation destination (hard drive). Otherwise, the installer moves to the Installation type selection.

  8. Click Install. (There is no need to customize the installation.)

    install.png

  9. Enter your system password and click Install Software.

    password_to_install.png

    A progress screen displays while the software is installed.

  10. The installation is now complete. Click Close.

    success.png

  11. You may see a screen requesting access to your Downloads folder to delete the installer file. Give permission and delete the file if you want.

    install_folder_access.png

  12. You'll see that the Vagaro Pro Utility Application has been added as one of the icons on the Menu Bar on your computer.

  13. Click the icon to view more details.

    blue_V.png
    red_V.png

    • A Blue Dot means that the reader has successfully connected to the Checkout screen of the Vagaro account.

      Click the blue dot icon to see confirmation that the reader is connected to the Vagaro account and that the Firmware for the device is updated. You also can see the status of the reader's battery life.

      mac_connected_screen.png

    • A Red Dot means that the reader is not connected.

      If the icon has a red dot, click to see the Disconnected screen to the Vagaro account. To troubleshoot, ensure the reader is connected to the computer's USB port.

      Also, be sure to log on to the Checkout screen on the Vagaro account. If you're experiencing additional issues, click Send Diagnostics Log to send a notification to the Vagaro development team.

      mac_diag_screen.png

After the EMV reader has been connected, you can proceed with Checkout. See Charging a Credit Card for more information.

Connect the EMV Reader to Your Computer

  1. Power on the EMV reader.

  2. With your USB-C/MicroUSB cable, connect your EMV device to your computer.

    Note

    The EMV Reader+ has a USB-C cable, and the EMV Reader has a MicroUSB cable. See How Do I know Which Reader I Have? to learn more.

  3. The Connect button will change to Pay With Card when the EMV reader has successfully connected.

    pay_w_card_checkout_btns_2x.png

Additional Information

How Do I Know Which Reader I Have?

EMV_CableConnect.gif

The Vagaro EMV Reader+:

  • As of 3/13/2023, Vagaro has been shipping out the Vagaro EMV Reader+ to customers who purchase an EMV Reader or redeem the Free Credit Card Reader promotion.

  • All Vagaro EMV Readers+ have a USB-C charging port and a QR code used to pair with the device.

Check the hardware details on the back of the device for the device name (Chipper 3X BT).

The Vagaro EMV Reader:

  • EMV Readers received before 3/13/2023 are older models; however, we still provide free troubleshooting for these devices.

  • The Vagaro EMV Reader has a MicroUSB charging port and does not have a QR code on the back of the device.

Check the back of the device for a serial number. All Vagaro Readers (Not Vagaro Reader+) have CHB2 for the first four digits.

Updating the Vagaro Utility

  1. Plug your EMV Reader into your computer.

  2. Open the Vagaro Pro utility.

    connected.png

  3. Navigate to the Checkout screen.

    TTP_SS_1_2x.png

  4. The New Firmware Available pop-up displays. Click Ready to Install.

    TTP_SS_2_2x.png

Related articles

Comments

0 comments

Please sign in to leave a comment.