With Vagaro's free credit card reader (EMV Reader), you can easily accept Google Pay, Apple Pay, contactless, chip, and swipe payments. To start accepting payments, you must pair the reader with your phone, tablet, Paydesk, or computer.
Note
Vagaro does not integrate with other payment processors. Vagaro's EMV reader is available for customers in the United States. For international customers, please see Using the WisePad3 Mobile with Vagaro Pro or Using the WisePOS E with Vagaro.
Prerequisites: This feature requires Credit Card Processing.
What's in this article?
Before pairing your credit card reader to your computer, you need to download the Vagaro Pro Utility.
-
Click Checkout.
-
At the bottom-right corner of the screen, click Connect.
-
Click Download to download the Vagaro Pro Utility driver.
-
Click the link to the file to open the installer.
-
Agree to the license terms and click Install.
Note
You may need to use Administrator privileges in Windows for this to work.
-
Click Finish once the installation is complete.
-
You can see that the Vagaro Pro Utility Application has been added as one of the icons on the Taskbar or in the System Tray on the computer.
-
With the provided USB cable, plug one end into the reader and the other into your computer.
-
Turn on the reader by quickly pressing the power button.
-
Click the icon to open the utility.
-
A Blue Dot means that the reader has successfully connected to the Checkout screen of the Vagaro account.
Click the blue dot icon to see confirmation that the reader is connected to the Vagaro account and that the Firmware for the device is updated. You also can see the status of the reader's battery life.
-
A Red Dot means that the reader hasn't connected yet.
To connect the device, ensure the reader is connected to the computer's USB port, and you are on the Checkout screen.
If the EMV reader is still not showing as connected, click Quit App, then reopen the utility.
-
When successfully connected, the Connect button will change to Pay With Card, and you can proceed with Checkout. See Charging a Credit Card for more information.
-
Click Checkout.
-
At the bottom-right corner of the screen, click Connect.
-
Click Download to download the Vagaro Pro Utility.
-
Locate the file in the Downloads folder and run it.
-
Click Continue on the Introduction screen.
-
Click Continue on the License page. English is the only language choice available.
-
Select Agree to accept the terms of the Software License Agreement.
You will see a Destination Select screen if there is more than one possible installation destination (hard drive). Otherwise, the installer moves to the Installation type selection.
-
Click Install. (There is no need to customize the installation.)
-
Enter your system password and click Install Software.
A progress screen displays while the software is installed.
-
The installation is now complete. Click Close.
-
You may see a screen requesting access to your Downloads folder to delete the installer file. Give permission and delete the file if you want.
-
You'll see that the Vagaro Pro Utility Application has been added as one of the icons on the Menu Bar on your computer.
-
With the provided USB cable, plug one end into the reader and the other into your computer.
-
Turn on the reader by quickly pressing the power button.
-
Click the icon to view more details.
-
A Blue Dot means that the reader has successfully connected to the Checkout screen of the Vagaro account.
Click the blue dot icon to see confirmation that the reader is connected to the Vagaro account and that the Firmware for the device is updated. You also can see the status of the reader's battery life.
-
A Red Dot means that the reader is not connected.
If the icon has a red dot, click to see the Disconnected screen to the Vagaro account. To troubleshoot, ensure the reader is connected to the computer's USB port.
Also, be sure to log on to the Checkout screen on the Vagaro account. If you're experiencing additional issues, click Send Diagnostics Log to send a notification to the Vagaro development team.
-
When successfully connected, the Connect button will change to Pay With Card, and you can proceed with Checkout. See Charging a Credit Card for more information.
Comments
2 comments
We use one iMac for the desk at our spa. The card reader is CONSTANTLY going offline, and the standard users have to log out of other users accounts to install the Vagaro Pro package. I have installed this multiple times on each account for our staff, and somehow it wipes itself off and we have to start all over again. Please fix this issue or tell me a troubleshooting method that might work to fix the issue long term. Thank you!
Hi Taylor, I'm going to create a ticket for this issue, and someone from our Hardware team will get in touch with you shortly.
Please sign in to leave a comment.