Securely check out clients and quickly process credit card payments with the Vagaro EMV reader when using a computer or the Desktop Version. To get started, follow these steps:
- Click Checkout at the top of the screen.
- Click Connect at the bottom of the page.
- Click Download to download the driver that is needed to connect the reader to the Vagaro account.
- Once the installation is complete, click Pay With Card on the Checkout screen to process the payment with the EMV reader. Then, you're all set!
To learn how to use the reader on a mobile device, click this link: How to Use the EMV Reader on an Android, iPad, or Tablet. For more information on how to connect it to a Windows or Mac computer, follow the instructions below.
Let's get started!
Free Chip Readers for New Merchant Accounts Holders
Once you sign up for Vagaro Merchant Services, you're eligible to get a free EMV reader. This deal is only for customers who signed up for credit card processing starting Dec. 6 and have never received a free reader from us.
Click this link to learn more about signing up for credit card processing: How to Sign Up for Credit Card Processing in Vagaro. The chip readers work on an iPhone, iPad, and Android.
Discounted Readers for Current Merchant Accounts Holders
If you've already received a free reader and signed up for a merchant account before Dec. 6, we are offering a reader at a discounted price ($45, plus a $5 shipping cost). Once you send us a request, we will send the reader to an address you specify. The shipment takes about 3 to 5 business days. To send your request, email support@vagaro.com.
Please note, unless you call and provide us with a different credit card to pay for the reader and shipping cost, we will use the current card you have on file.
To learn how to order an additional reader as well as other products and services from our Vagaro store, click this link: How to Get a New Reader, Other Products and Services from the Vagaro Store.
EMV Reader on a Windows Computer
1. Click Checkout at the top of the screen.
2. Click Connect at the bottom of the screen.
3. Click Download to download the Vagaro Pro Utility driver that is needed to connect the reader to the Vagaro account so you can securely process credit card transactions.
4. Click the file at the bottom of the screen to download the driver.
5. Click Install to accept the terms of the license agreement.
6. Click Finish once the installation is complete.
7. You can see that the Vagaro Pro Utility Application has been added as one of the icons on the Taskbar on the computer. A Blue Dot means that the reader has successfully connected to the Checkout screen of the Vagaro account. Click it to view more details.
8. After clicking the icon, you'll see a screen confirming that the reader is connected to the Vagaro account and the Firmware for the device is updated. You can also see the status of the reader's battery life.
9. If you see a Red Dot on the Vagaro Utility App, this means that the reader is not connected. Click the Vagaro icon to view more details.
10. Once you click the icon, you'll see the screen below. To troubleshoot, make sure the reader is connected to the USB port of the computer. Also, be sure to log onto the Checkout screen on your Vagaro account. If you're experiencing additional issues, click Send Diagnostics Log to notify the Vagaro development team.
11. Once the download is complete, you'll notice that the Connect option now says Pay With Card. Click this to process the payment with the EMV reader.
12. Click Print Tip Receipt to get a paper copy.
13. The customer can add a Tip as well as a Signature to the receipt.
14. Once the tip has been added to the paper Receipt, you can select it when processing the payment with the reader. After making the selection, click Charge Card.
15. The card can now be inserted through the chip reader.
16. You'll see a prompt telling you not to remove it while the transaction is being processed.
17. You're good to go! The transaction has been completed!
EMV Reader on a Mac Computer
1. Click Checkout at the top of the screen.
2. Click Connect at the bottom of the screen.
3. Click Download to download the driver that is needed to connect the reader to the Vagaro account.
4. Click the file once it appears at the bottom of the screen to download the Vagaro Pro Utility Application.
5. Before beginning the installation process, you'll see the introductory screen. Click Continue.
6. Select the language of your choice at the top of the screen. Then click Continue below.
7. Select Agree to agree to the terms of the Software License Agreement.
8. After selecting the destination where you want to install the driver, click Continue.
9. Click Install at the bottom of the screen.
10. Click Use Password.
11. Once it's finished, click Continue.
12. The installation is now complete! Click Close.
13. You'll see that the Vagaro Pro Utility Application has been added as one of the icons on the Taskbar on your computer. A Blue Dot means that the reader has successfully connected to the Checkout screen of the Vagaro account. Click it to view more details.
14. Once you click the icon, you'll see a screen confirming that the reader is connected to the Vagaro account and the Firmware for the device is updated. You also can see the status of the reader's battery life.
15. A Red Dot means that the reader is not connected. Click the Vagaro icon to view more details.
16. Once you click the icon, you'll see a screen stating that the reader is not connected to the Vagaro account. To troubleshoot, make sure the reader is connected to the USB port of the computer.
Also, be sure to log onto to the Checkout screen on the Vagaro account. If you're experiencing additional issues, click Send Diagnostics Log to send a notification to the Vagaro development team.
17. Once the download and installation are complete, you'll notice that the Connect option now says Pay With Card on the Checkout screen. Click this to process the payment with the EMV reader.
18. Click Print Tip Receipt to allow the customer to add a tip to the paper copy of the receipt.
19. The customer can add a Tip as well as a Signature to the receipt.
20. Once the tip has been added by the client, you can select it when processing the payment with the reader. After making the selection, click Charge Card.
21. Insert the card through the chip reader.
22. Once the card has been inserted, you'll see a prompt telling you not to remove the item while the transaction is being processed.
23. You're all set! The transaction has been completed!
Troubleshooting
- Refresh the page.
- Try to log out of the account. Then log back in.
- Clear the web browser cache and cookies. (Click this link for more information - How to Clear the Cache and History on a Web Browser). Then try to log back into the account.
- Try to use a new browser. Then try logging into the account.
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