Using the EMV Reader with a Mac or Windows Computer

Securely check out clients and quickly process credit card payments with the Vagaro EMV reader when using the Web Version of Vagaro.

Related articles:

• Using the EMV Reader on a Mobile Device
• EMV Reader Status Colors

To connect the EMV reader to a Windows or Mac computer, follow the instructions below.

• Windows Computer
• Mac Computer
• Checking out using the EMV Reader
• Troubleshooting Tips: Reader not Connecting

On a Windows Computer

1. Click Checkout at the top of the screen.
   
2. Click Connect at the bottom of the screen.
   
3. Click Download to download the Vagaro Pro Utility driver that is needed to connect the reader to the Vagaro account so you can securely process credit card transactions.
   
4. Click the file at the bottom of the screen to open the installer.
   
5. Agree to the license terms and click Install.
   
   
   Note: You may need to use Administrator privileges in Windows for this to work.
6. Click Finish once the installation is complete.
   
7. You can see that the Vagaro Pro Utility Application has been added as one of the icons on the Taskbar or in the System Tray on the computer.
   
   
8. You'll see that the Vagaro Pro Utility Application has been added as one of the icons on the Task Bar or System Tray on your computer.
9. Click the icon to view more details.

• A Blue Dot means that the reader has successfully connected to the Checkout screen of the Vagaro account.
  

  Click the blue dot icon to see confirmation that the reader is connected to the Vagaro account and the Firmware for the device is updated. You also can see the status of the reader's battery life.
  

• A Red Dot means that the reader is not connected.
  If the icon has a red dot, click to see the Disconnected screen to the Vagaro account. To troubleshoot, make sure the reader is connected to the USB port of the computer.
  
  Also, be sure to log on to the Checkout screen on the Vagaro account. If you're experiencing additional issues, click Send Diagnostics Log to send a notification to the Vagaro development team.
  

After the EMV reader has been connected, you can proceed with Checkout. (See Checking out using the EMV Reader, below.)

On a Mac Computer

1. Click Checkout at the top of the screen.
   
2. Click Connect at the bottom of the screen.
   
3. Click Download to download the driver that is needed to connect the reader to the Vagaro account.
   
4. Locate the file in the Downloads folder and run it.
   
5. Click Continue on the Introduction screen.
   
6. Click Continue on the License page. English is the only language choice available.
   
7. Select Agree to accept the terms of the Software License Agreement.
   
   If there is more than one possible installation destination (hard drive), you will see a Destination Select screen. Otherwise, the installer moves to the Installation type selection.
   
   
8. Click Install. (There is no need to customize the installation.)
   
9. Enter your system password and click Install Software.
   
   A progress screen displays while the software is installed.
   
   
10. The installation is now complete. Click Close.
    
11. You may see a screen asking for access to your Downloads folder in order to delete the installer file. Give permission and delete the file, if you want.
    
12. You'll see that the Vagaro Pro Utility Application has been added as one of the icons on the Menu Bar on your computer.
13. Click the icon to view more details.

• A Blue Dot means that the reader has successfully connected to the Checkout screen of the Vagaro account.
  

  Click the blue dot icon to see confirmation that the reader is connected to the Vagaro account and the Firmware for the device is updated. You also can see the status of the reader's battery life.

  

• A Red Dot means that the reader is not connected.
  If the icon has a red dot, click to see the Disconnected screen to the Vagaro account. To troubleshoot, make sure the reader is connected to the USB port of the computer.
  
  Also, be sure to log on to the Checkout screen on the Vagaro account. If you're experiencing additional issues, click Send Diagnostics Log to send a notification to the Vagaro development team.
  

After the EMV reader has been connected, you can proceed with Checkout. (See Checking out using the EMV Reader, next.)

Checking out using the EMV Reader (Windows and Mac)

1. Go to the Checkout screen of the Vagaro account once the installation is complete. You'll notice that the Connect option now says Pay With Card. Click it to process the payment.
   
2. Click Print Tip Receipt to get a paper copy.
   
3. The customer can add a Tip as well as a Signature to the receipt.
   
4. The card can now be dipped, tapped, or swiped through the chip reader.
   
5. Transfer the tip information from the paper Receipt when processing the payment with the reader.
   
   Click Split Tip if there is more than one service provider for this checkout.
   
   Click Charge Card when you're ready. 
   
   
6. You'll see a prompt telling you not to remove the card while the transaction is being processed.
7. When the transaction has been completed, you'll be prompted to remove the card. 
   

Troubleshooting Tips: Reader not Connecting

1. Refresh the page.
2. Log out of and back into the account.
3. Log out of the account, clear the web browser cache and cookies, and then log back in.
   (See How to Clear the Cache and History on a Web Browser).
4. Try a different browser.