How to Use a Credit Card on File

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    Vicky Nguyen

    This would be processed as type in transaction?

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    Donna J

    Vicky... I don't quite understand what your question is about... could you clarify? Thanks!

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    Vicky Nguyen

    There two types of transactions, card present and then manual input. They are different in fees correct? So when you use a card on file, which category will that fall into?

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    Donna J

    Any "card on file" transaction is treated the same as manual input.

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    Lisette Brown

    Hello,

    So I have multiple clients with credit cards on file. When I do the check out process, there is no problem. However, if I need to charge a cancellation fee on a current client or charge for a gift card over the phone with a credit card on file it gives me an error code stating the card doesn't work or information is incorrect. That's even with the client just using card the day before or on the last visit without difficulty. Why is this happening?

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    Donna J

    Lisette: I created a support ticket for this issue since it's not something I can recreate to test for you. They'll be in touch.

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