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I'm Missing Credit Card Deposits

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9 comments

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    JENN LUCAS

    I originally had the wrong bank info in and when I updated it the next day, the funds are still not showing. It was supposed to be deposited on a Tuesday and is now taking longer than expected. What should I do?

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    Miranda B

    Hi Jenn,

    Please contact our Support Team at sales.vagaro.com/contact so they can look into this with you.

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    Kevie Haymore

    My bank info is correct and I’ve never had an issue, but my deposits for yesterday are not showing up. I can see everything on my transaction list for yesterday but still showing no deposit. This was all done before the cut off time as well.

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    Jamie Bennett

    Hi Kevie,

    We were notified that there is going to be a slight delay with customer deposits today. The bank will be sending out deposits at 3 PM Pacific Time. If you are still having trouble with deposits, please reach out.

    Thanks,

    Jamie 

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    Shy Sumlin-Alfa

    I never had trouble receiving deposits. I haven’t received any deposits all week. Already sent email. Please reach out asap.

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    Lisa Selenschek

    has anyone else not receive their deposits for the week?

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    Jamie Bennett

    Hi Lisa,

    I wanted to let you know that your deposit is on the way, but due to some delays, the funds will be available in your account tomorrow, 8/11/23.

    I apologize for any inconvenience this may cause and appreciate your understanding.

    Thanks, Jamie

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    Rebecca Marmiani

    Are the problems with the deposits fixed yet?  My deposit report for yesterday 8/10/23 still say nothing.  Hope its fix soon please update.

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    Jamie Bennett

    Hi Rebecca, 

    We have fixed the issue. Please check the bank account attached to your merchant account to confirm the funds deposited.

    Thanks, Jamie

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