To see why you're missing credit card deposits, try to first go through the troubleshooting steps below.
*Remember, you can view deposits from the Vagaro account. Click here for more information. To learn how to update the bank information in the Merchant Account, click here.
To see why you're not seeing deposits, refer to the guide below.
Net Deposit Vs. Gross Sales
- The bank statement is going to show the Net Deposit, not Gross Sales. The Net Deposit is the true profit that's received after the credit card fees have been deducted from the transactions.
Batch Times
- The deposits you receive in your merchant account are not always going to match your Transaction List because of the batch cut off time. More specifically, transactions that occur before 3 PM Pacific Time or 6 PM Eastern Time are included in a single batch. It then takes about 24 hours to deposit to your bank account. One of the few exceptions are transactions that occur after 3 PM on Friday as well as those that happen on Saturday or Sunday. These take 2 days to deposit to your bank. This is due to banks being closed on Sundays. If a transaction occurs after the 3 PM cut off time, it's included in the next day's batch.
- There also is a two-day deposit time for transactions that occur before a holiday.
The Batch Schedule
| Batch Day | Deposit Day | Duration |
| Monday | Tuesday | 1 Day |
| Tuesday | Wednesday | 1 Day |
| Wednesday | Thursday | 1 Day |
| Thursday | Friday | 1 Day |
| Friday | Tuesday | 3 Day |
| Saturday | Tuesday | 2 Days |
| Sunday | Tuesday | 2 Days |
Make Sure Your Routing and Bank Account Numbers are Correct
- If you're still not receiving deposits, make sure the routing and bank account numbers in your merchant account are correct. Click this link to learn more about updating your bank information: How to Update Your Banking Information, Edit Your Merchant Information in Vagaro.
Comments
2 comments
I originally had the wrong bank info in and when I updated it the next day, the funds are still not showing. It was supposed to be deposited on a Tuesday and is now taking longer than expected. What should I do?
Hi Jenn,
Please contact our Support Team at sales.vagaro.com/contact so they can look into this with you.
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