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You can view deposits from your Vagaro account. See the Credit Card Deposit Report for more information
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Click here to learn how to update the bank information in your Merchant Account
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To learn why you're not seeing deposits, refer to the guide below
The bank statement will show the Net Deposit, not Gross Sales. The Net Deposit is the true profit received after the credit card fees have been deducted from the transactions.
The deposits you receive in your merchant account will not always match your Transaction List because of the batch cut-off time. More specifically, transactions that occur before 3 PM Pacific Time or 6 PM Eastern Time are included in a single batch. It then takes about 24 hours to deposit to your bank account. One of the few exceptions is transactions that occur after 3 PM on Friday and those that happen on Saturday or Sunday. These take two days to deposit to your bank. This is due to banks being closed on Sundays. If a transaction occurs after the 3 PM cut-off time, it's included in the next day's batch.
There is also a two-day deposit time for transactions before a holiday.
Comments
9 comments
I originally had the wrong bank info in and when I updated it the next day, the funds are still not showing. It was supposed to be deposited on a Tuesday and is now taking longer than expected. What should I do?
Hi Jenn,
Please contact our Support Team at sales.vagaro.com/contact so they can look into this with you.
My bank info is correct and I’ve never had an issue, but my deposits for yesterday are not showing up. I can see everything on my transaction list for yesterday but still showing no deposit. This was all done before the cut off time as well.
Hi Kevie,
We were notified that there is going to be a slight delay with customer deposits today. The bank will be sending out deposits at 3 PM Pacific Time. If you are still having trouble with deposits, please reach out.
Thanks,
Jamie
I never had trouble receiving deposits. I haven’t received any deposits all week. Already sent email. Please reach out asap.
has anyone else not receive their deposits for the week?
Hi Lisa,
I wanted to let you know that your deposit is on the way, but due to some delays, the funds will be available in your account tomorrow, 8/11/23.
I apologize for any inconvenience this may cause and appreciate your understanding.
Thanks, Jamie
Are the problems with the deposits fixed yet? My deposit report for yesterday 8/10/23 still say nothing. Hope its fix soon please update.
Hi Rebecca,
We have fixed the issue. Please check the bank account attached to your merchant account to confirm the funds deposited.
Thanks, Jamie
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