If you're missing credit card deposits:
-
View the Credit Card Deposit report to see if the deposit was made to your Vagaro account.
-
Keep in mind that rent collection payments may take up to five business days to be deposited into your bank account.
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Update the bank information in your Merchant Account
The bank statement will show the Net Deposit, not Gross Sales. The Net Deposit is the true profit received after the credit card fees have been deducted from the transactions.
The deposits you receive in your merchant account will not always match your Transaction List because of the batch cut-off time. More specifically, transactions that occur before 3 PM Pacific Time or 6 PM Eastern Time are included in a single batch. It then takes about 24 hours to deposit to your bank account. One of the few exceptions is transactions that occur after 3 PM on Friday and those that happen on Saturday or Sunday. These take two days to deposit to your bank. This is due to banks being closed on Sundays. If a transaction occurs after the 3 PM cut-off time, it's included in the next day's batch.
The batch schedule for your account may differ depending on whether your account was upgraded with the New Updates to Vagaro Payments. If you're unsure if you upgraded your account, check your Merchant Info. To see your Merchant Info:
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Go to your Merchant Account settings:
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On the Vagaro Pro App: Go to → .
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On the Web Version: In the top-right corner, select your profile icon, then select Merchant Accounts.
-
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Expand the Merchant list, then select the merchant account to be changed.
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Select the Merchant Info tab.
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Check if you've been upgraded:
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If Merchant ID starts with "BA," you've been upgraded to the new batch schedule.
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If Merchant ID starts with "Propay," you haven't been upgraded. This upgrade is still being rolled out to businesses.
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|
Batch Day |
Deposit Day |
|
|---|---|---|
|
Monday |
→ |
Tuesday |
|
Tuesday |
→ |
Wednesday |
|
Wednesday |
→ |
Thursday |
|
Thursday |
→ |
Friday |
|
Friday |
→ |
Tuesday |
|
Saturday |
→ |
Tuesday |
|
Sunday |
→ |
Tuesday |
Note
Notice how transactions that take place on a Friday, Saturday, or Sunday will be deposited on the following Tuesday.
The batch schedule for your account may differ depending on whether your account was upgraded with the New Updates to Vagaro Payments. The day you receive your funds depends on which schedule you're on.
-
Default Deposit Schedule: You will receive funds two business days after the transactions are batched.
-
Upgraded Merchant's Deposit Schedule: You will receive funds one business day after the transactions are batched.
Upgraded customers received a New Updates to Vagaro Payments popup and accepted the update.
If you're unsure if you upgraded your account, check your Merchant Info. To see your Merchant Info:
-
Go to your Merchant Account settings:
-
On the Vagaro Pro App: Go to → .
-
On the Web Version: In the top-right corner, select your profile icon, then select Merchant Accounts.
-
-
Expand the Merchant list, then select the merchant account to be changed.
-
Select the Merchant Info tab.
-
Check if you've been upgraded:
-
If Merchant ID starts with "BA," you've been upgraded to the new batch schedule.
-
If Merchant ID starts with "Propay," you haven't been upgraded. This upgrade is still being rolled out to businesses.
-
If you change your batch cut-off time to 12 AM PST, you will receive deposits two business days after the transactions are batched.
|
Batch Day |
Deposit Day |
|
|---|---|---|
|
Monday |
→ |
Wednesday |
|
Tuesday |
→ |
Thursday |
|
Wednesday |
→ |
Friday |
|
Thursday |
→ |
Monday |
|
Friday |
→ |
Tuesday |
|
Saturday |
→ |
Tuesday |
|
Sunday |
→ |
Tuesday |
Note
Notice how transactions that take place on a Friday, Saturday, or Sunday will be deposited on the following Tuesday.
Transactions that take place on a Thursday will deposit the following Monday.
Due to the processing banks being closed on holidays, you may experience deposit delays. As a rule of thumb:
-
Transactions processed on a holiday are deposited in your bank account after two business days.
-
Deposits landing on a holiday will be deposited the following business day.
Note
* This holidays fall on a Saturday. The deposit schedule is not affected.
** This holiday falls on a Sunday. All deposits scheduled for Monday will be deposited the following Tuesday.
|
2024 |
2025 |
2026 |
2027 |
2028 |
|
|---|---|---|---|---|---|
|
New Year's Day |
January 1 |
January 1 |
January 1 |
January 1 |
January 1* |
|
Martin Luther King Jr. Day |
January 15 |
January 20 |
January 19 |
January 18 |
January 17 |
|
Presidents' Day |
February 19 |
February 17 |
February 16 |
February 15 |
February 21 |
|
Memorial Day |
May 27 |
May 26 |
May 25 |
May 31 |
May 29 |
|
Juneteenth |
June 19 |
June 19 |
June 19 |
June 19* |
June 19 |
|
Independence Day |
July 4 |
July 4 |
July 4* |
July 4** |
July 4 |
|
Labor Day |
September 2 |
September 1 |
September 7 |
September 6 |
September 4 |
|
Columbus Day |
October 14 |
October 13 |
October 12 |
October 11 |
October 9 |
|
Veterans Day |
November 11 |
November 11 |
November 11 |
November 11 |
November 11* |
|
Thanksgiving Day |
November 28 |
November 27 |
November 26 |
November 25 |
November 23 |
|
Christmas Day |
December 25 |
December 25 |
December 25 |
December 25* |
December 25 |
If you're still not receiving deposits, make sure the routing and bank account numbers in your merchant account are correct. Please contact support if you are still having issues with receiving your deposits.
Comments
16 comments
I never had trouble receiving deposits. I haven’t received any deposits all week. Already sent email. Please reach out asap.
has anyone else not receive their deposits for the week?
Hi Lisa,
I wanted to let you know that your deposit is on the way, but due to some delays, the funds will be available in your account tomorrow, 8/11/23.
I apologize for any inconvenience this may cause and appreciate your understanding.
Thanks, Jamie
Are the problems with the deposits fixed yet? My deposit report for yesterday 8/10/23 still say nothing. Hope its fix soon please update.
Hi Rebecca,
We have fixed the issue. Please check the bank account attached to your merchant account to confirm the funds deposited.
Thanks, Jamie
Hi Natalie, you should receive your funds with tomorrow's deposit if you made this change before 3 PM Pacific Time, which you did. If you do not receive your funds by the end of the day tomorrow, contact our Support Team. They would be more than happy to help you.
Thanks!
I haven’t received a deposit since the 13th of April , I had to turn in a tax document and did so before deadline and have email I sent it to for confirmation. I’m more than bothered because I have employees and a lease to pay next week !
I have not been seeing deposits show up in my deposit reports! Hard to track when the reports are incorrect.
Hi Jamie, just created a ticket for you. Someone from support will contact you shortly.
Hello, I have yet to receive funds from all my services provided 5th & 6th? I process a card without being set up yet, so I got set up and everything isn’t in my account from those appointments.
Hi, Julia. I have created a ticket for you. Someone from Support will contact you soon to help you.
Hi! I have a few transactions from Monday that still say pending. Why is this and when will they be deposited?
Hi Ok, when did you process these transactions, and were they processed before or after the batch cut-off time? Have you received your funds for other transactions yesterday?
It could be that the transactions you're missing may have been processed after the cut-off, meaning they'll deposit tomorrow.
Thanks,
Jamie
Monday morning before the cutoff time. Orher transactions from monday and tuesday (yesterday) have deposited. But there is $795 worth of “pending” still from monday
Hi Josephine, I'm going to create a ticket for you so we can get this resolved.
Thanks,
Jamie
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