Refund a Credit Card Transaction - Web Version

Navigate to Reports → Transaction List.

Find the transaction you want to refund. Click the Action drop-down menu, then click Refund. To learn how to run a report, see Transaction List Report - Web Version.

Choose a Cash Refund, Credit Refund, or GC Refund.

To refund the customer's credit card, click the Credit Refund field

Enter the Refund Amount, then click Next.

Enter how you want to distribute the Refund Amount, then click Refund.

You can distribute it as cash, credit card, and/or a gift certificate

Enter a reason for the refund. Toggle Email Receipt to email the receipt to the client.

Toggle Print Receipt to get a paper copy.

Click Refund.

The refund is immediately shown on the Transaction List. Click the Action drop-down menu, then click Receipt to print or email a copy.

Click Print to get a paper copy. Click Send Email to email it to the recipient.

The client will receive a copy of the receipt.