Cancel a Workshop - Web Version

Click Calendar.

Select the workshop you want to cancel. Then click Cancel.

Select Cancel Workshop.

If attendees have prepaid and completed at least one session, you'll have the option to refund Pending Sessions or All Sessions. Click Refund after selecting the option you prefer.

Click Refund.

You'll see a list of clients who have prepaid for the workshop. Click the drop-down under Action. Then click Refund.

If you selected Refund in the previous step, you'll be able to go through the process of refunding the customer. Click this link to learn more about this feature: Refund a Cash Transaction - Web Version.

You'll see a status Refunded for the attendee or attendees. Click Cancel Workshop.

Enter a message you want to send to the attendees. Click Add this to attendee's cancellation history if you want to add the cancelation to the client's history. When you're finished, click Notify Attendee(s) to notify the clients of the canceled workshop.