To remove an attendee from multiple class sessions, follow these steps.
Note: If you're deleting or canceling a session that's been prepaid by the attendee, you'll see an option to refund the customer.
- Go to your Calendar and select a class to work with.
- Click the Class and then click Edit.
- Delete Enrollment:
- Click the Action menu (3 vertical dots) for the attendee to delete and then select Delete.
- Click Delete enrollment from future classes to select future sessions of the selected and other classes from which to remove the customer.
- If you select to remove the customer from future sessions, you can select other classes and sessions. Click Confirm.
- Click Delete Enrollment(s).
- If you're deleting a session that the attendee prepaid, you'll have an option to refund the client. Click Refund.
- You'll then be able to go through the process of refunding the customer. Click this link to learn more about this feature: Refund a Cash Transaction.
- Click the Action menu (3 vertical dots) for the attendee to delete and then select Delete.
- Cancel Enrollment:
- Click the Action menu (3 vertical dots) for the attendee to delete and then select Cancel.
- Click Cancel enrollment from future classes to select future sessions of the selected and other classes from which to remove the customer.
- If you select to cancel future sessions for the customer, you can select other classes and sessions. Click Confirm.
- Click Cancel Enrollment(s).
- If you're canceling enrollment for a session that the attendee prepaid, you'll have an option to refund the client. Click Refund.
- On the Cancel Enrollment page, you can review which enrollments you are canceling and the business's cancellation policy. You can add a message to the attendee, add a cancellation fee (if not preset by your business policies,) check to notify the attendee, and add this cancellation to their history or not.
Click Cancel Enrollment(s) when you're done. - You'll then be able to go through the process of refunding the client. Click this link to learn more about this feature: Refund a Cash Transaction.
- Click the Action menu (3 vertical dots) for the attendee to delete and then select Cancel.
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