To remove an attendee from multiple class sessions, follow these steps.
Note
if you're deleting or canceling a session that's been prepaid by the attendee, you'll see an option to refund the customer.
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Go to your Calendar and select a class.
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Click the class and then click Edit.
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Delete Enrollment:
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Click the Action menu (3 vertical dots) for the attendee to delete, then select Delete.
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Click Delete enrollment from future classes to select future sessions of the selected and other classes from which to remove the customer.
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If you select to remove the customer from future sessions, you can select other classes and sessions.
Click Confirm.
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Click Delete Enrollment(s).
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If you're deleting a session that the attendee prepaid, you'll have the option to refund the client. Click Refund.
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You'll then be able to go through the process of refunding the customer. Click this link to learn more about this feature: Refund Your Customers.
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Cancel Enrollment:
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Click the Action menu (3 vertical dots) for the attendee to delete and select Cancel.
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Click Cancel enrollment from future classes to select future sessions of the selected and other classes from which to remove the customer.
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If you select to cancel future sessions for the customer, you can select other classes and sessions.
Click Confirm.
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Click Cancel Enrollment(s).
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If you're canceling enrollment for a session that the attendee prepaid, you'll have the option to refund the client. Click Refund.
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On the Cancel Enrollment page, you can review which enrollments you are canceling and the business's cancellation policy. You can add a message to the attendee, add a cancellation fee (if not preset by your business policies,) check to notify the attendee, and add this cancellation to their history or not.
Click Cancel Enrollment(s) when you're done.
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You'll then be able to go through the process of refunding the client. Click this link to learn more about this feature: Refund a Transaction - Web Version.
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