Remove a Customer from Multiple Class Sessions

Go to your Calendar and select a class.

Click the class and then click Edit.

Delete Enrollment:

1. Click the Action menu (3 vertical dots) for the attendee to delete, then select Delete.

   

2. Click Delete enrollment from future classes to select future sessions of the selected and other classes from which to remove the customer.

   

3. If you select to remove the customer from future sessions, you can select other classes and sessions.

   Click Confirm.

   

4. Click Delete Enrollment(s).

   

5. If you're deleting a session that the attendee prepaid, you'll have the option to refund the client. Click Refund.

   

6. You'll then be able to go through the process of refunding the customer. Click this link to learn more about this feature: Refund Your Customers.

Cancel Enrollment:

1. Click the Action menu (3 vertical dots) for the attendee to delete and select Cancel.

   

2. Click Cancel enrollment from future classes to select future sessions of the selected and other classes from which to remove the customer.

   

3. If you select to cancel future sessions for the customer, you can select other classes and sessions.

   Click Confirm.

   

4. Click Cancel Enrollment(s).

   

5. If you're canceling enrollment for a session that the attendee prepaid, you'll have the option to refund the client. Click Refund.

   

6. On the Cancel Enrollment page, you can review which enrollments you are canceling and the business's cancellation policy. You can add a message to the attendee, add a cancellation fee (if not preset by your business policies,) check to notify the attendee, and add this cancellation to their history or not.

   

   Click Cancel Enrollment(s) when you're done.

7. You'll then be able to go through the process of refunding the client. Click this link to learn more about this feature: Refund a Transaction - Web Version.