Remove a Customer from Multiple Class Sessions

To remove an attendee from multiple class sessions, follow these steps.

1. Click Calendar at the top of the screen.

2. Select the class that has the attendee you want to remove. Then click Edit.

3. Let's first look at deleting a client's enrollment for multiple sessions. Once you locate the attendee, click the three dots that correspond to the person on the right side of the screen. Then select Delete.

4. Select the sessions from which you want to remove the client. Click Delete enrollment from future classes to remove the customer from future sessions.

5. If you selected to remove the customer from future sessions, you'll be able to select the classes you want to remove them from. Once you're finished, click Confirm.

6. Click Delete Enrollment(s).

7. If you're deleting a session that was prepaid by the attendee, you'll have an option to refund the client. Click Refund.

8. You'll then be able to go through the process of refunding the customer. Click this link to learn more about this feature: How to Refund a Transaction.

9. Let's now look at canceling a client's enrollment. Once you select the class on your Calendar and click Edit, you'll be able to cancel the customer's enrollment for multiple sessions.

After finding the client, click the three dots that correspond to the attendee on the right side of the page. Then click Cancel.

10. Select the sessions from which you want to remove the client. Click Cancel enrollment from future classes to remove the customer from future sessions.

11. If you selected to remove the customer from future sessions, you'll be able to select the classes you want to remove them from. Once you're finished, click Confirm.

12. Click Cancel Enrollment(s).

13. If you're canceling a session that was prepaid by the attendee, you'll have an option to refund the client. Click Refund.

14. You'll then be able to go through the process of refunding the client. Click this link to learn more about this feature: How to Refund a Transaction.