The Online Appointment Rules feature allows you to set a variety of online booking rules, including the ability to deny or approve a customer's request to book with your business online. You specifically can require acceptance for New Customer Appointments, Old Customer Appointments, as well as House Call service appointments, which are done outside of the business location.
You also can require acceptance for No-shows and Cancellations, allowing you to take more control over who schedules online appointments.
To use this feature, follow the steps below.
1. Tap More at the bottom of the screen.
2. Tap Settings.
3. Select Online Appointment Rules.
4. Select Require Acceptance for Online Booking. A green color means the option has been enabled. You can require acceptance for New Customer, Old Customer, and Outcall service appointments.
You can also require acceptance for No-shows or Cancellations. Once you select this option, you'll be prompted to set the number of no-shows or cancellations you allow before requiring to either deny or approve a customer's request to book with your business online. In the example below, we've set the requirement to 4.
Tap Save at the bottom of the screen when you're ready.